Yes. I have spent an hour and 20 min on phone with ATX support. I have not been able to download any updates - forms or program for the last four hours. I was told that there was a problem and they were working on it. Keep checking back to see if I could update. My problem is the 1040, w2 , 1099sa have updates...have appointments...had to cancel. Ugh! Every year seems like something.