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Mainetaxguy

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  1. ATX just wants to get in touch with your feelings.
  2. I think you should continue to keep "ATX" on the message board - it makes it easier for other ATX customers to find us, and get the real story about ATX.
  3. There is nothing much that ATX can do to reclaim lost ground. In fact, the ground has already fallen underneath them and they are falling into a deep hole they will never recover from. All ATX can do is offer very deep discounts, pray they will keep enough customers around another year until they get the mess taken care of, and maybe next year start to rebuild. Based on the bad PR, I seriously doubt they are going to get too many new customers on board. In the meantime, as I've mentioned before, they need to cut the sales and customer service staff in half, and reinvest in hiring and keeping better programmers. In this industry, it's WOM (word of mouth), not marketing and sales, that really matter. CCH has destroyed the ATX brand. It will take them years to regain ground - or if they are smart, sell ATX to a company that really gives a damn about the little guy.
  4. This whole thing underscores the fact that ATX clearly wasn't ready to launch the new version. Obviously, top CCH management made a decision to move forward, crossing their fingers that a solution would be ready by the beginning of tax season. They were wrong. Trust...so important in today's business.
  5. KC, I agree. At least Jeff did the honorable thing by resigning...it's too bad more CCH executives didn't follow his example.
  6. Tax season is over. You are relaxing. Another successful (you hope) season. Time to take a breather. Catch up on all the TV shows you recorded. Time to contact your love ones you have been ignoring for weeks. (I have a son? I have a daughter? I forgot!) The phone rings. It's an ATX sales rep calling. He wants you to renew early. What do you say?...........
  7. Maribeth, if you did the beta testing - and I'm not disputing the fact that you did - why did ATX screw up so badly this year? It has been posted that ATX claims they used "1,000" beta testers. Really? Who are these people? What I really meant by "myth" is that if "1,000" people actually tested this, why are we having so many problems this tax season? Did the beta testers actually report their concerns or findings to ATX? Did ATX actually take their concerns seriously? Apparently not.
  8. First, Jeff was forced to resign. Second, this whole myth of "beta testers" is just that - a myth. If you recall, CCH claimed that more than 400 people did a beta test of IntelliConnect before it was released - and we all know what happened after that - major cancellations from subscribers. They rushed this thing through without any real consideration to the customer. While I believe changes had to be made to ATX, they obviously could have done a better job.
  9. I will say this much - it will take a lot of courage and guts for Brandon and other ATX sales reps to start calling us after tax season about early renewal discounts. All the ATX sales reps should be given hazard pay for what will be coming soon...but then again, we are talking about CCH, and they don't appear to take their ATX customers...or their employees...very seriously.
  10. The dog is dead. The bunny is dead. May they both rest in peace as we begin to piece together our lives soon after tax season and determine our next course.
  11. They have no idea about the day and the life of an accountant. It reminds me of what ATX did a few years ago - close down the original ATX board a couple weeks before the end of tax season. They never learn. Again, they need to get rid of the CCH clone, Mr. Marx, bring an outsider in who can crack some heads, and bring common sense back to ATX. They never learn. They need to fire the bad computer programmers and hire better ones. To do that, they need to fire half the sales and customer service staff (who are useless at this point), and bring on some talented people. They never learn. Or better yet, they need to sell ATX to a company that really gives a damn, and cares about the little guy.
  12. Mainetaxguy

    DRAKE

    When you say "8606" to an ATX sales rep, he is probably thinking that is the number of hours it will take for technical support to call you back.
  13. This is 2013. If a company wants to know what type of software you are currently using, believe me, they are going to find out. With the use of the internet and other sources, it is becoming extremely easier for marketing departments to provide their sales people the right leads to target. However, I would caution anyone before jumping ship. Test the waters. See what's out there....and then negotiate the best deal you can. ATX screwed up. We know that. ATX's competitors are like sharks...they small blood in the water...just make sure they don't bleed you dry with low prices today and "jack up" renewal prices tomorrow.
  14. While it may be nice that ATX appears to be making improvements, it would have been more helpful if these improvements were made before the beginning of tax season. I mean really....do we need all the drama? ATX president publicly apologies and is forced to resign...technical support people who hang up on your or don't return your phone calls...clients wondering why its taking so long to complete their returns...bad press in the media, etc. I pity the poor sales rep who has to get on the phone after tax season to call us about early renewal discounts...
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