So, I somehow created a duplicate application in September 2015 when I applied for my EFIN which caused me to have to delete both and start from scratch in November. I overnighted my fingerprint cards on Dec 17, 2015. As of last week, I saw that my EFIN status was valid/active so I submitted my first efile return. The next morning I discovered the return was rejected due to an invalid EFIN. I contacted the e-help line and was told that even though the status showed active, my application was still pending and "sitting on someone's desk".
At this point, I have no way to eFile client returns, but a stack of returns which were already prepared. Is it legal for me to walk my clients through an online tax software and have them submit the returns themselves?
In addition to this, my bank product relationships were already established and approved. Is it possible to still request bank products (ie, allowing them to pay with their refund through a refund transfer) if they e-file their own returns A.) through the bank product provider or B.) by doing a refund transfer directly to my practice?
