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max shell loader

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Posted · Report post

Hello everybody, any one get the Sfs.Max.Shell.Loader has stopped working error? After getting this error program promptly closes itself. Any clues out there? Thanks

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Posted · Report post

From the seminar... The developers are aware of this problem. The fix will be incorporated in the first major program update in january.

Had this happen to me several times. It happened at the seminar and the head of development said she is expediting the fix for this.

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Posted · Report post

I have a client that is also experiencing the "SFS max shell loader has stopped running" ... other than "fixed with the first major upgrade", is there anything else that can be done as a workaround? Or, does my client just have to wait for the upgrade?

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Posted · Report post

I have a client that is also experiencing the "SFS max shell loader has stopped running" ... other than "fixed with the first major upgrade", is there anything else that can be done as a workaround? Or, does my client just have to wait for the upgrade?

Client?

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Posted · Report post

I was wondering about that client too!

What is the max shell loader?

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Posted · Report post

Part of the new 2012 ATX program

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Posted · Report post

Does this mean we have to re-instal the program - how else could I update since the current program does not run.

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Posted · Report post

I spent over one hour with support this morning. I was told the following comments: the program is brand new and is buggy (apparently we are doing the debugging), we think that rollover causes the max.shell.loader problem, my problem with customizing forms may be related to video drivers or the fact that the forms are not yet approved, they are trying to solve the problems and will be issueing an update, probable not until after the first of the year, maybe the update will solve all the problems.

Just received my TRX software (I subscribe to both). Maybe I will not have problems with it???

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Posted · Report post

Login with Admin as username. No password (unless you already assigned one)

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Posted · Report post

While I was rolling over my clients this was happening every 2-3 returns. I went into my security software and excluded ATX 2012 and was able to process the rest of the returns without being kicked out. The error message did come up at the end, but all of the clients were transferred.

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Posted · Report post

I found that rolling over the clients before it was time to actually do the returns to be counterproductive, and caused lots of issues. I don't do them in advance.

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Posted · Report post

I have never rolled over my clients until they make an appointment and are about to walk through the door. Over the years, that policy has saved a multitude of workarounds. I have one return, called TEST, that I use for just such things; the first rollover, the first efile test, etc. It contains a variety of forms.

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Posted · Report post

That sounds like a good idea, the TEST return. Thanks.

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Posted · Report post

I rollover my own when I get the software, since that is the first one I'll be working on. It also lets me see what forms are or are not available. I rollover clients as I work on those returns, or in April, as I'm doing extensions.

At this point there is no reason to roll any others over since the frikkin' 1040 isn't available! And yeah, the program is going to be buggy and screwed up, SINCE MOST OF THE FORMS AREN'T AVAILABLE. Thank Congress, as they are on vacation.

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Posted · Report post

wow, does this means that there is no solution to this so far!?

I just got my ATX2012 installed and starts with this error message, he he ...

Any suggestions?

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Posted · Report post

The update yesterday AM (01/02/13) was supposed to correct this. I have ATX on network so have to reset all my workstations to see if it got fixed.

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Posted · Report post

Yes, the max shell loader error was eliminated by the recent update. However I have had the program abruptly stop (windows is looking for solution) and then shut down several times today. So it looks like a new problem.

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Posted · Report post

I plan on installing the 2012 program this evening.....hoping all goes well!

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Posted · Report post

Hey, at least we have the 1040! I have to run an estimate for a client's FAFSA, so I hope it's working ok. Crashed on me once already...

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Posted · Report post

Yeah, we have the 1040, but no IRA worksheets, no sched A, no Sch C, no Sch. D, no 2106, no 8879, no 8829, and no CA 540 or 540CA. Didn't check, but can we process an EIC return?

Tom

Hollister, CA

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Posted · Report post

Hey, at least we have the 1040! I have to run an estimate for a client's FAFSA, so I hope it's working ok. Crashed on me once already...

Colleges that push for ultra-early FAFSA drive me to drink!! The only reason colleges tell parents that FAFSA is needed by the end of February or earlier is that the workers in the Financial Aid office do not want to do their jobs.

I had 3 children in 3 different colleges over an 8 year span. I did 11 FAFSA forms. The date of filing FAFSA has no effect on the amount of Federal Aid or Student Loans available.

Rant over!

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Posted · Report post

I still cannot open my return, Only thing I have successfully accomplished is one Sales tax return. Still takes five minutes to open a return and on my own 1040 it still "crashes the "shell" whatever that is. I am a tax preparer, not a computer whiz. I may be getting senile, but I believe that this is the worst in the 15 years or so I have been using ATX. I appreciated all the improvements over the years ( if not the price increases) but I have never not been able to install the program and use it. Suggestion from e-mail support was that it was just my computer. I have tried it on all 3 of my office computers with the same results. cannot even get staff prepared. FRUSTRATING

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Posted · Report post

If your computer is more than 3 years old, your computer may be to blame.

Computer hardware is cheap.

Find a techno-geek and hire him to help you set up the new system you buy.

Buy a system with the fastest processor available, at least 4GB (Best is 8GB) of RAM and Win7 (not Win8).

This will eliminate many of the issues with the software.

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Posted · Report post

If your computer is more than 3 years old, your computer may be to blame.

Computer hardware is cheap.

Find a techno-geek and hire him to help you set up the new system you buy.

Buy a system with the fastest processor available, at least 4GB (Best is 8GB) of RAM and Win7 (not Win8).

This will eliminate many of the issues with the software.

I don't know so much about that! My computer is new Windows 7, has a ton of storage, lots of ram and I still am having problems. If I log on by clicking the Icon and try to make any changes to my preference, try to change the info in my letter, it kicks me off and then when I try to log on again it says I'm still logged on. But I have found that if I right click on the Icon and choose open as adminstrator I can go ahead with changes.

To me this program is very buggy and I'm just afraid that as the season really gets going we are going to have crash after crash.'

Deb!

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Posted · Report post

I am loading the program in the network here at the firm. Server and 10 workstations. I have been using in in a standalone on my laptop with no issues since the last program update.

Internet Security Suite software packages wreak havoc with ATX. I only use anti-virus and anti-spyware portions.

I will post my experiences once I have it installed here on the server.

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