Naveen Mohan from New York Posted November 20, 2017 Report Share Posted November 20, 2017 Today I got an email from my customer service rep giving me my install code for ATX Max Package and Payroll Compliance Reporting. I went to solution center to download 2017 program and the message came back that we are unable to locate any order for this product from you. Please call our sales department to purchase/renew your product. However when I click at my products my purchase and install code are showing there. I did purchase it last may. What is confusing is that one tab is saying yes. I have purchase and here is the install code and the second tab on the same page is saying we cannot locate your order. How do I resolve this issue? Thanks for your help. Naveen Mohan Quote Link to comment Share on other sites More sharing options...
Jack from Ohio Posted November 20, 2017 Report Share Posted November 20, 2017 Wait until the 2017 program is ready. It has not been released yet. Quote Link to comment Share on other sites More sharing options...
Lee B Posted November 20, 2017 Report Share Posted November 20, 2017 Copied from the ATX Board: The program will be released later today then you should be able to download it. Sorry for the confusion. Marilyn BurttSr Business AnalystWolters Kluwer, TAA North America 1 Quote Link to comment Share on other sites More sharing options...
Jack from Ohio Posted November 20, 2017 Report Share Posted November 20, 2017 1 hour ago, cbslee said: Copied from the ATX Board: The program will be released later today then you should be able to download it. Sorry for the confusion. Marilyn BurttSr Business AnalystWolters Kluwer, TAA North America Well let me know how that works. Quote Link to comment Share on other sites More sharing options...
Abby Normal Posted November 20, 2017 Report Share Posted November 20, 2017 It works fine. 2 Quote Link to comment Share on other sites More sharing options...
TAXMAN Posted November 21, 2017 Report Share Posted November 21, 2017 Is download working for you. What issues might I encounter. All equipment up to snuff. Anybody check any parts of it out yet? Quote Link to comment Share on other sites More sharing options...
Jack from Ohio Posted November 21, 2017 Report Share Posted November 21, 2017 2 hours ago, TAXMAN said: Is download working for you. What issues might I encounter. All equipment up to snuff. Anybody check any parts of it out yet? I am not even going to try before the end of December. Historically, too many issues with early installations, AND Congress is still in a state of flux about what is going to be changed. I am NOT in a hurry for the 2017 tax program. 4 Quote Link to comment Share on other sites More sharing options...
BulldogTom Posted November 24, 2017 Report Share Posted November 24, 2017 I did the download today. No real issues at all. Looks like the software works. I rolled a return and then had to go carve the turkey. I did not even pay attention to how many forms are missing. But the download went very smooth. Tom Modesto, CA 1 Quote Link to comment Share on other sites More sharing options...
TAXMAN Posted December 12, 2017 Report Share Posted December 12, 2017 Any more news on the download? Is it working like its supposed to? Quote Link to comment Share on other sites More sharing options...
FDNY Posted December 12, 2017 Report Share Posted December 12, 2017 It works like it's supposed to work, that's my report for today. Quote Link to comment Share on other sites More sharing options...
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