Margaret CPA in OH Posted November 30, 2017 Report Share Posted November 30, 2017 I have tried repeatedly to access e-services the past few days without success. Is it just me? I have a client leaving for Germany for several months who has an issue to be resolved. I've faxed the 2848 but cannot access any way to see his 2015 transcript. Suggestions? Quote Link to comment Share on other sites More sharing options...
FDNY Posted November 30, 2017 Report Share Posted November 30, 2017 it's not just you. I've been trying to access it the last few days as I needed to re register with the confirmation code I was sent. Only thing I could think of is calling them for some guidance at 866 255 0654 Quote Link to comment Share on other sites More sharing options...
Margaret CPA in OH Posted November 30, 2017 Author Report Share Posted November 30, 2017 I ended up calling the Practitioner hotline, twice, and faxed 2848, twice, to get the answers I needed. Only took about 90 minutes total... First agent stated that client had no CP2000 so no worries. Called state back, challenged how they could have received a CP2000. Was told they had to have some documentation. Soooo, back to hotline, again. Second agent went deeper and discovered CP2000 resolved while first agent simply did not see one 'active.' So I have dutifully chastised client by email for not having provided this information last June when he paid the additional tax to IRS. Grrrr, yes I am charging for this although I normally wouldn't. Second agent sent wage transcript as well as account transcript for which I would have asked first agent had she not insisted there was no outstanding issue currently. Technically correct but not the whole story. 2 Quote Link to comment Share on other sites More sharing options...
Abby Normal Posted December 1, 2017 Report Share Posted December 1, 2017 It's been working for me after I discovered that you had to start here: https://la1.www4.irs.gov/pub/rup_login_1?TYPE=33554433&REALMOID=06-3e42c2f4-1c41-0019-0000-25b0000025b0&GUID=&SMAUTHREASON=0&METHOD=GET&SMAGENTNAME=lgjzN0Exzjjq7GXjaIQAtum2VjVbftpJfXjCX5EEznNQ6gB2VzGstn8fCh3KSapr&TARGET=-SM-%2fRUP%2fnewSelectPersonality%2f%3fTYPE%3d33554433%26REALMOID%3d06--2f74c77e--1252--100b--8426--83fa129f0cb3%26GUID%3d%26SMAUTHREASON%3d0%26METHOD%3dGET%26SMAGENTNAME%3dlgjzN0Exzjjq7GXjaIQAtum2VjVbftpJfXjCX5EEznNQ6gB2VzGstn8fCh3KSapr%26TARGET%3d--SM---%2fesrv-%2ftds-%2f Quote Link to comment Share on other sites More sharing options...
Abby Normal Posted December 1, 2017 Report Share Posted December 1, 2017 Alternately, you can go here and scroll down to Transcript Delivery System: https://www.irs.gov/tax-professionals/e-services-online-tools-for-tax-professionals Quote Link to comment Share on other sites More sharing options...
Margaret CPA in OH Posted December 1, 2017 Author Report Share Posted December 1, 2017 Hah! TODAY it works. That is exactly how I tried multiple times to access as I have done multiple times in the past. But when I needed it earlier this week, I got as far as clicking on the entity to use and got this message: This service will be unavailable due to system maintenance. We apologize for any inconvenience. If more information is available, you can find it by selecting the service from the Tools page. Return to IRS.gov home. At least agent 2 was able to assist me to prepare to mentally yell at this client for not letting me know about this earlier and that he actually paid IRS a balance due. IRA withdrawals - $18,600 but no 1099 R's for me. He isn't yet at RMD's and of course did not complete the questionnaire so how do I know? My Karnak turban hasn't been working well for some time. 2 Quote Link to comment Share on other sites More sharing options...
Jack from Ohio Posted December 1, 2017 Report Share Posted December 1, 2017 2 hours ago, Margaret CPA in OH said: My Karnak turban hasn't been working well for some time. My Crystal Ball is still out at the repair shop. 2 Quote Link to comment Share on other sites More sharing options...
Catherine Posted December 1, 2017 Report Share Posted December 1, 2017 Magic 8-Ball says "Answer hazy; ask again later!" 3 Quote Link to comment Share on other sites More sharing options...
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