Renewing Eservices Password

[Max W]

Has anyone had any problems in renewing their Eservices password?   I have made several attempts and have contacted that office three times.  The first time, I was gien totally misleading directions.  The second time I was given a temporary password and a access code was mailed to me.  After receiving the code, I attempted to log in with the temporary password, but IT DID NOT WORK.

Another call and was told that the PW they gave me was correct as was all the other info supplied.  Now my case gets passed up to a higher level and am told someone will call me back with one of two identifier codes, depending on who it comes from.  This is to prevent phishing.  The IRS couldn't give me a time frame for a response. It's been about a week now and nothing yet.  Meanwhile, I can't access transcripts either from the IRS or through Canopy.

[Jack from Ohio]

This is one reason I do not even try to use e-services.  They are too cheap to hire the properly skilled I.T. people to fix it.  I just have clients send in or call for information to be mailed to them.  I don't have time to be the IRS technical service person.

[FDNY]

I had the same situation as Max, was going on since November, then I got bumped up to a tech specialist that they said would email or call me.    EServices finally did call after a week and I was able to renew over the phone with the agent.  She said they are swamped with these problems with the new system.  Hang in there Max, I think someone will call, any day now.

[Abby Normal]

I love eServices and have used it since the 90s. It makes being a tax pro much more enjoyable, and clients are impressed by my inside access to the IRS.