Posted 12 August 2010 - 02:40 PM
Posted 12 August 2010 - 02:48 PM
Posted 12 August 2010 - 03:27 PM
Posted 13 August 2010 - 08:20 AM
Dear Valued ATX Customer,
As announced earlier this year, we are moving to our new corporate headquarters in Kennesaw, GA in just a few days. The first day of business in our new, state-of-the-art facility will be Monday, August 16.
We have already relocated our major processing centers, including the Electronic Filing Center (EFC), so you should see no interruption in e-filing or in the availability of the Customer Support website as we complete the move.
We've spent more than $10 million on renovating the new facility, much of it on expanding and improving our technology infrastructure to better serve you.
• The network speed has been increased by 1000 percent in the new Data Center, which will enable us to process e-files more quickly.
• The Internet bandwidth has been increased by almost 200 percent to provide you with faster access to our internet enabled applications and allow us to serve more customers simultaneously.
• Server storage has been increased by almost 100 percent.
• Our phone system has been re-engineered to more efficiently handle the demands of tax season.
We will close our current office in Rome at noon on Thursday, August 12, and open in the new location on Monday, August 16, at 10:00 a.m. Eastern Time.
Our new mailing address is:
CCH Small Firm Services
225 Chastain Meadows Court NW
Kennesaw, GA 30144
Contact information for Customer Care, Account Management and Sales remains the same:
Account Management (to renew your software or for questions about your account)
We are excited about this move. It will enable us to serve you better as we continue to provide the best quality products and service in the industry.
Your ATX Team More from ATX:
Have you renewed your software for 2010? If so, thank you! If not, call us today at 1-800-495-4626 and we'll be happy to discuss your needs for the upcoming tax season.
© 2010 CCH Small Firm Services. All rights reserved.
This email address is not monitored on a regular basis. Please contact customer support, sales, or renewals departments with your respective inquiries. If you do not wish to receive unsolicited marketing messages from CCH Small Firm Services, click “Unsubscribe” and include your Client ID in the e-mail. We will continue to provide you with technical and informational e-mails.
CCH Small Firm Services
6 Mathis Drive NW
Rome, Georgia 30165 USA
Posted 13 August 2010 - 08:54 AM
Posted 13 August 2010 - 09:20 AM
The email update from them stated:
"We have already relocated our major processing centers, including the Electronic Filing Center (EFC), so you should see no interruption in e-filing or in the availability of the Customer Support website as we complete the move."
But obviously that was not accurate. It appears that efile and the support site (http://support.atxinc.com) are down.
Any advise or info would be appreciated.
Posted 13 August 2010 - 10:28 AM
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