VChandler

OK, I use Firefox. I just opened the site in IE and had no problems.

I have mine set to check for updates when I open the program, and that takes a while.

I just had a similar question under the heading "My ATX". Another poster gave this response: Updated 2-2-12--Message from TPG to their customers: IRS FUNDING DELAYS FOR RTs With the enhancement of multiple processing systems this year, many of you are aware of the processing delays at the IRS. There is conflicting information on when refunds will be disbursed based on all the IRS channels (website, automated number and taxpayer hotline), and from what we understand the IRS is working on resolving these issues and will release a message soon addressing this. In the meantime, our customer service representatives will be referring taxpayers to check the IRS website and hotline more frequently for a better gauge on when to expect their refund rather than contacting us since the IRS will be the best source to determine the delivery date of their refund once they update their channels. We ask that you refer your clients to those channels before contacting us as well. If the IRS has disbursed their refund, we will assure the customer that we will send out their proceeds within 24 hours of receipt. HELPFUL TIP: For assistance with these clients, we have posted a notice called "IRS Refund Delays" under the ‘Downloadable Forms’ link when you log in to the TPG website. This can help you explain to your customer what may have happened. I'm also telling my clients to expect delays of a week or two.

Thanks everyone! I had already deletes my cookies and all history since I've had this problem with ATX before. Guess I'll have to suck it up and call them for that remote assistance. Bummer... Glad to know I'm not the only one experiencing delays with the IRS. I was starting to think I had an issue on my end. Thanks again!

Anyone know what's happened to the forums and updates at My ATX? I've been trying to access that site for several days now and keep getting an error code. I've emailed ATX twice now and they haven't gotten back to me. Don't have time for the long hold times to call them. The main reason I'm trying to get on there is to see if there is news or chatter about refund and bank product delays. It seems like all of my clients refunds are late. Also, I'm not getting any deposits from Fee Collect. (even from clients who received their deposits a week ago) Anyone else having these issues?