I have 1 person that whines about everything also. This year they made almost $15,000 more than in 2013, way over for EIC and additional child tax credit. I had to explain to her at least 10 times, WHY she was not entitled to the funds. She wanted to know why she was not getting any money for her 3 kids. I told her, YES she was getting the money only what she was eligible to receive. they both claim 1 for fed and state, I told her that if they change to zero she might get a bigger refund next year. It's just round and round every year. I completed her return 2 days ago, but have not submitted it yet. I am thinking about giving her money back and ask her to go some where else. it is constant phone calls, text and emails & sometime all at the same time. Oh and to top it off they got the Marketplace insurance very cheap and now have a penalty since they were not entitled to it.