AVANTI-COM
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Terry, thanks so much for the response. Is there anyone specifically I need to contact at OLT to get support for the OneDesk software?
I am so disappointed with Dan. In years past he has provided excellent support, quick responses to my questions, and a genuine desire to help. Any idea what is going on at OneDesk? Or with Dan? Did you get the name of his Supervisor or a phone number other than Dan's?
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Thank you so much for your reply but the TP wasn't covered all year and there is a penalty due. So if I select the covered all year option, then this is incorrect. However, everytime I input the information on the 1095-C as it is on the 1095-C from the TP, then Save it. When I open the input screen again, all of the information is blank.
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As a newbie on this site, I hope I am doing this correctly...... Anyone out there using OneDesk Tax have another number or contact at OneDesk besides Dan Wilburne?? Maybe he is just so busy or I have made him mad (can't think of anything I have done or said and can't reach him to ask) but I need some help on the 1095-C and a business return and can't get him to return my calls or address my suppport tickets. So I need another person on "his team" or anybody at the company. I have called, left probably 15+ messages over the last 5 days. When I input the information into the 1095-C screen and save it, then come back to the screen there is nothing there. Anyone had this problem....
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Using Onedesk last year and this happened to me also. I had to log-out of the program and then reboot my machine. Seemed to fix my problem. Wish I could be of more help.