OK, after buying DRAKE and convincing myself I would not come back to ATX, here I am. I renewed at the last minute, because - I'll admit - I am lazy & DRAKE was just too different from what I have been used to with ATX for so many years.
So now I try to begin sending organizers (which has to be done out of the 2012 nightmare software) & I find two major problems:
1) I create a custom Organizer letter (because I don't want all the verbiage about appointments, etc) - and after 2+ hours on the phone with tech support find out there is NO way to actually have the custom letter print with the organizer
2) There is no engagement letter in the organizer & no way to add one
Tech departments response - we are really sorry, but we are not doing any more updates to the 2012 program!
If this is indicative of the 2013 filing year, I will not be a happy person!