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  1. I am not Braeden. I've lurked this forum for a little over a year now for the professional insight. My only interest was to pass Guardian (not me) through the ATXcommunity filter before I made my decision to buy. I couldn't find anything on this company so I posted here to see if I could get some customer reviews.
  2. @Tim I was with several service bureaus before considering Guardian and I was left unaffected by these Service Bureau Fees that you speak of. The only difference I experienced with TRX and Refunds Today before them was; I called a different support team put together by the service bureau. That was the only discernible difference I ever experienced, other than software fees. It was the exact same product for less and my service bureau fee was negligible as it was only applied to bank products and bundled into the already existing transmission fees. Usually, because service bureaus are smaller, they focus a bit harder on customer satisfaction. I suppose the software manufacturers have a transmission fee while service bureaus label their transmission fees as service bureau fees, but I never felt a difference in my pocket book from the switch. I do know that working with service bureaus is a viable option to working directly with the software manufacturer and it's the not the scam you or he makes it out to be. That's weird, I called Drake and confirmed that Guardian is legit. They said Guardian has a license to work as a service bureau for Drake. Could you post a link to where this is discussed on the Drake forums? @ATX is not dead While ATX is still improving there's been a marked difference in the level of innovation and support since the buyout from CCH. Perhaps dead is not the right word, but I've noticed strong amounts of decay in service and innovation. Remember the first year through the change of ownership? That year was horrible and the support staff did not know the product. It was apparent that they sacked all their old support staff and tried to use their existing support team and retrain them to learn ATX at the last minute. I left them that year and been bouncing around ever since looking for a new home. The ATX line of tax preparation software competes with the new owners already existing line of tax software. They're certainly interested in keeping the business they already have, but the product will certainly not be upgraded to keep pace with the market and industry. I speculate that new development will stagnate in comparison to other software, as it doesn't pay for CCH to payroll a redundant set of developers and support staffers work on a separate product that undermines the market share of their already existing brands. So, while CCH didn't kill ATX immediately it will eventually erode into non-existence. I just want to be with a brand that I know has a strong interest in staying in the market.
  3. @Taxbilly I think it's unreasonable to suggest that Guardian is somehow affiliated with TRX. TRX resells Taxwise, ATX, and Taxworks under one brand. If TRX was going to sell Drake software they would have done it under their TRX brand identity to further build their TRX brand. If you look at the way the websites were built between TRX / Guardian they look to be have composed by completely different web programmers/graphic designers. I think the proximity of the two companies is pretty weak evidence to suggest that they're linked. Do you have a link to where it says they've been dissolved? @Bob Hoffman As far as this thread being off topic it being about a Drake software reseller; I'd like to argue it is relevant because ATX is dying. ATX has been bought out and treated like a step child by their benefactors, and I think over time this ATX product will be totally phased out. I'm shopping this year for a different software platform to move to and stay with. @Me I went with TRX last year and well I'm trying to find something new to put my confidence into, TRX changes software almost every year. I like the savings I got with a service bureau, so I checked these guys out. When I talked to these guys on the phone they said they were in it for the long haul and wouldn't try to drag me or other customers through the headache of adopting a new software every other year. Also, I'm through paying full price for tax software from the manufacturer - their support teams are marginally better (if it all better) than their service bureau counterparts. Service bureaus, software manufacturers, and banks all hire temps to support the seasonal rush of tax season. That's why forums and other resources like these exist, because you're more likely to find more reliable help here.
  4. http://www.guardiantaxsoftware.com/AboutUs.aspx Says they're a Drake Service Bureau. They have the Drake Software logo in the top right on all their pages. I downloaded the Demo and it looks legit.
  5. I found these guys online. They are a service bureau for Drake and they're selling the full Drake package for $700. They've got some fall promos going on this month. www.guardiantaxsoftware.com I talked to one of their reps named Arnie and he seems honest enough. Tell me what you think of these guys.
  6. learnmore

    TRX

    First I would like to admit my tax knowledge is limited, however I called in talked to their support about your claim. This is what they told me, I only do very simple returns so I wouldn't know how to do this myself. I love the software especially for its price, but anyway I talked to Stephen in Tax support, this is what he said: Go to Schedula A Go to Line 12 Dig down to the worksheet for this worksheet using the "+" (green circle white plus sign). It will populate a "Point Ammortization Worksheet" Enter the information within here and it should calculate. Hope that helped.
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