ILLMAS Posted March 30, 2016 Report Share Posted March 30, 2016 Well the problem really doesn't have to do with accounting, it's more of an ATX problem, but here is the situation: I was waiting on the TP to give me their unreimbursed mileage for use of personal vehicle for work, once I received it, I finalized the return, printed everything and mailed a copy to my client. Today they call me to let me know their refund was less, when I opened the file this morning, the mileage was missing therefore reduced the refund. I know it's easy to say I didn't save it, however the TP had called me the same day to inquire about refund and I opened to file and the refund included the mileage, has anybody else had this problem before? Feel like calling ATX MAS Quote Link to comment Share on other sites More sharing options...
RitaB Posted March 30, 2016 Report Share Posted March 30, 2016 I have noticed this year I have to manually check the box sometimes and tell the program which deduction to use, SMR or actual. Even with no actual expense entered, and a vehicle that has been used in the past. I've had to reprint a couple times. I hope nothing got by me. And I wish it weren't such a chore finding things on the vehicle worksheets and home office worksheets. Seems so difficult because the part of the worksheet you're seeing is so limited. So much scrolling and driving past what you need. Quote Link to comment Share on other sites More sharing options...
schirallicpa Posted March 30, 2016 Report Share Posted March 30, 2016 maybe it's windows 10............. Quote Link to comment Share on other sites More sharing options...
Lee B Posted March 30, 2016 Report Share Posted March 30, 2016 The thing that I have noticed this year is that when I click my mouse to check a box, that the box sometimes won't stay checked, so that I end up having to click again and wait to see if the box stays checked. I haven't taken the time to keep track of which boxes. Since that is the only problem I have had this year, it's a minor annoyance compared to 2012 thru 2014 5 Quote Link to comment Share on other sites More sharing options...
JohnH Posted March 30, 2016 Report Share Posted March 30, 2016 You mean no bunny pops up to ask "Do you really want to check this box?" 3 Quote Link to comment Share on other sites More sharing options...
GeneInAlabama Posted March 30, 2016 Report Share Posted March 30, 2016 1 hour ago, cbslee said: The thing that I have noticed this year is that when I click my mouse to check a box, that the box sometimes won't stay checked, so that I end up having to click again and wait to see if the box stays checked. I haven't taken the time to keep track of which boxes. Since that is the only problem I have had this year, it's a minor annoyance compared to 2012 thru 2014 I use Drake but I have noticed that since I upgraded? to windows 10 sometimes boxes don't stay checked. Quote Link to comment Share on other sites More sharing options...
Lee B Posted March 30, 2016 Report Share Posted March 30, 2016 In my case I am on Win 7 Pro, I can't help the Win 10 conspiracy theorists So sorry 2 Quote Link to comment Share on other sites More sharing options...
RitaB Posted March 30, 2016 Report Share Posted March 30, 2016 24 minutes ago, cbslee said: In my case I am on Win 7 Pro, I can't help the Win 10 conspiracy theorists So sorry Same. Quote Link to comment Share on other sites More sharing options...
Gail in Virginia Posted March 30, 2016 Report Share Posted March 30, 2016 I first noticed with ATX 2012, and then with ProSeries since then, that updates can sometimes change the way a return calculates. And if I go back into a return and change something after I print the copies, it lets me change it, even accidentally. Way back in the dark ages I could mark a return complete in ATX and it took quite an effort to change something. I try, before e-filing, to look at the summary and make sure the refund still says what I expect it to. Then immediately e-file before something happens that could change what I have done. 3 Quote Link to comment Share on other sites More sharing options...
FDNY Posted March 30, 2016 Report Share Posted March 30, 2016 We just had an update, #7. I always mark returns complete when done to prevent any changes from updates, at least I think that's how it works. 1 Quote Link to comment Share on other sites More sharing options...
RitaB Posted March 30, 2016 Report Share Posted March 30, 2016 10 minutes ago, FDNY said: We just had an update, #7. I always mark returns complete when done to prevent any changes from updates, at least I think that's how it works. I had to recreate 27 e-files because of that update. Grrrrrr. Quote Link to comment Share on other sites More sharing options...
FDNY Posted March 30, 2016 Report Share Posted March 30, 2016 5 minutes ago, RitaB said: I had to recreate 27 e-files because of that update. Grrrrrr. Thanks for the reminder, I better get back to work now. 1 Quote Link to comment Share on other sites More sharing options...
TAXMAN Posted April 1, 2016 Report Share Posted April 1, 2016 Anyone else having problems with new update b4 I install it? Quote Link to comment Share on other sites More sharing options...
FDNY Posted April 1, 2016 Report Share Posted April 1, 2016 Just recently had the screen freeze and grey out while working on an 8949. I think I remember it happening once before the update so can't be 100% the update had anything to do with it. Didn't lose anything, only time in restarting. I'm on a standalone. Update becomes mandatory for e filing any day now. Finished up about 10 returns after that with no issue. 1 Quote Link to comment Share on other sites More sharing options...
Ram32 Posted April 1, 2016 Report Share Posted April 1, 2016 Had the same issue with the 8949 but only when putting in wash sale code and amount. Screen goes white and I have to control/alt/delete the program to restart. Happened three times each with wash sales. Only 18 more days! 1 Quote Link to comment Share on other sites More sharing options...
FDNY Posted April 1, 2016 Report Share Posted April 1, 2016 1 hour ago, Ram32 said: Had the same issue with the 8949 but only when putting in wash sale code and amount. Screen goes white and I have to control/alt/delete the program to restart. Happened three times each with wash sales. Only 18 more days! Exactly what I was doing. We're on to something here. Quote Link to comment Share on other sites More sharing options...
ILLMAS Posted April 1, 2016 Author Report Share Posted April 1, 2016 Another glitch I have notice for a couple of years now, sometimes the cover or client letters do not print out! Quote Link to comment Share on other sites More sharing options...
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