Oh Baby! Posted March 31, 2017 Report Share Posted March 31, 2017 Has anyone received this message recently? I am getting with every file I try to open. I looked back in this chat and see that this message was received by others in 2012 and 2013 software. But none of the solutions in those discussions seem to fit my scenario. If you have received this error message recently and resolved it, please share. Quote Link to comment Share on other sites More sharing options...
RitaB Posted March 31, 2017 Report Share Posted March 31, 2017 I get it once in a great while, and I just close the dialog box. It's like it never even happened. Well, I guess you didn't need to close too badly. And I always wonder what an expected error is... 1 Quote Link to comment Share on other sites More sharing options...
Roberts Posted March 31, 2017 Report Share Posted March 31, 2017 I've had an error 5x today and the software closes down (not ATX) but the error is for 2015 software only and it appears to be a .net problem. Quote Link to comment Share on other sites More sharing options...
rfassett Posted March 31, 2017 Report Share Posted March 31, 2017 I have had the problem while printing. I do as Rita, close the dialog box - by clicking on the x, not the OK. I then save and close my return. I then close out of the program and immediately re-open the program. This seems to happen when I have been printing a large number of returns or a few large returns. I have reasoned that it is a resource issue and move on until the next episode. Minor-ly inconvenient - but nothing more. Quote Link to comment Share on other sites More sharing options...
jasdlm Posted March 31, 2017 Report Share Posted March 31, 2017 About every 3rd return, I have to completely close out of the software and reenter to get it to print. Quote Link to comment Share on other sites More sharing options...
Lee B Posted March 31, 2017 Report Share Posted March 31, 2017 38 minutes ago, jasdlm said: About every 3rd return, I have to completely close out of the software and reenter to get it to print. For the last 3 or 4 years, the ATX tax programs have had several chronic glitches: 1. While printing returns, the printer cache gets filled up with garbage generated by the ATX Program. 2. Your systems RAM gets gradually filled up with more garbage generated by the ATX Program. Leaving the program and coming back in will will partially deal with these problems. Leaving the program and rebooting your system will clear out all of the garbage. 3 Quote Link to comment Share on other sites More sharing options...
Oh Baby! Posted March 31, 2017 Author Report Share Posted March 31, 2017 I resolved it, at least temporarily. I would to my control panel and uninstalled some programs. Specifically a game software that had recently been installed on my computer. That fixed it...... for now. Quote Link to comment Share on other sites More sharing options...
Jack from Ohio Posted March 31, 2017 Report Share Posted March 31, 2017 Now everyone should listen to me about autosave not working.... Quote Link to comment Share on other sites More sharing options...
Medlin Software, Dennis Posted March 31, 2017 Report Share Posted March 31, 2017 Programming wise, an unexpected error (reported by Windows), means something has happened which the application itself is not designed to handle. For instance, a memory corruption. The message is actually quite accurate... Ideally, the application "hooks" all such errors and inserts its own error handling routine. There can be cases where some outside influence prevents the application from hooking and trapping all errors. Usually these errors are caused by more than one program trying to use the same memory address (which should never happen unless one program has hard coded an address or does not handle missing items). 1 Quote Link to comment Share on other sites More sharing options...
Pacun Posted April 1, 2017 Report Share Posted April 1, 2017 This only happens when I have too much crap starting up automatically and I open the program as soon as I can (while the computer is still booting up). I normally close it and wait a minute to let the crap stop using my computer resources and then it opens correctly. 1 Quote Link to comment Share on other sites More sharing options...
BLACK BART Posted April 1, 2017 Report Share Posted April 1, 2017 Yeah, I've had that. You just have to blow it off - close the program, open back up and it's gone. No idea what the hell it's all about. ATX is a strange bird, but...a good one. 2 Quote Link to comment Share on other sites More sharing options...
schirallicpa Posted April 1, 2017 Report Share Posted April 1, 2017 haven't had that error all year until the last week or so. wondered if we needed an update. 1 Quote Link to comment Share on other sites More sharing options...
WITAXLADY Posted April 2, 2017 Report Share Posted April 2, 2017 not true! happened again today - long return - lost again all inputted in last 15 minutes - nothing else running and not because there are too many assets - I am always asked that! happens at least 2-3x a month roulette if you can click out and stuff is saved or like today it was all lost back to yesterday's info!! not as bad as prior years but it is still there and ATX - this year we put 2016 on it's own dedicated server so too much was not on it... you have a nasty glitch. I wonder when I am going to switch - altho' this year the price paid for the concierge service has paid off - I just wish it was not necessary at all!! Quote Link to comment Share on other sites More sharing options...
taxbrewster Posted April 2, 2017 Report Share Posted April 2, 2017 I am starting to have this error more and more in the last 48 hours. Seems to be a theme of if I leave my software open for an extended period and my machine goes to sleep, then when I jump back on the software - open a return - get the error message. Quote Link to comment Share on other sites More sharing options...
Abby Normal Posted April 2, 2017 Report Share Posted April 2, 2017 1 hour ago, taxbrewster said: if I leave my software open for an extended period and my machine goes to sleep Both are things you should not do. Business computers should use the High Performance power option with no sleep or hibernation. I close ATX after every large return or two small returns. Quote Link to comment Share on other sites More sharing options...
WITAXLADY Posted April 2, 2017 Report Share Posted April 2, 2017 that is an interesting idea - but what is High performance power option? thx Quote Link to comment Share on other sites More sharing options...
Lee B Posted April 2, 2017 Report Share Posted April 2, 2017 1 hour ago, WITAXLADY said: that is an interesting idea - but what is High performance power option? thx I don't know what version of Windows you are using, but at the very least go to your system settings and turn off all of the power savings settings. On Windows 7 Pro, there is a high performance setting. The most important thing is to keep your hard disk spinning so that the ATX program doesn't lose contact with the various ATX servers set up on your system. Quote Link to comment Share on other sites More sharing options...
WITAXLADY Posted April 2, 2017 Report Share Posted April 2, 2017 7 and you have to be kidding - I have over the years spent hours with ATX... and they have not ever discussed that??? Quote Link to comment Share on other sites More sharing options...
Jack from Ohio Posted April 2, 2017 Report Share Posted April 2, 2017 Just be sure to click on the save icon every 5-10 minutes. I spoke before about ATX Autosave function no working and was made fun of. Autosave has not worked since 2012. If you are not clicking the save icon every 5-10 minutes, and the program crashes as described in the above posts, be ready to cry and re-input information. ATX is NOT seeking any answers to this issue. I guess this is my "I told you so" post. Quote Link to comment Share on other sites More sharing options...
WITAXLADY Posted April 2, 2017 Report Share Posted April 2, 2017 ya I know - you have told me so before Quote Link to comment Share on other sites More sharing options...
WITAXLADY Posted April 3, 2017 Report Share Posted April 3, 2017 however in my defense! I have been saving and sometimes that just doesn't help some clients!! they are locking up and losing days worth!! and it is a new staff person who had the issue last - they will learn to remember - on my nickel, dime, dollar! hhmm Quote Link to comment Share on other sites More sharing options...
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