Lynn EA USTCP in Louisiana Posted May 24, 2017 Report Share Posted May 24, 2017 Has anyone updated their ATX program to the now latest version 16.6? If so, any issues or problems? Also, just now I tried to access the official ATX community board and basically went in circles - it doesn't come up. Shades of seasons past !!! Lynn Quote Link to comment Share on other sites More sharing options...
Margaret CPA in OH Posted May 24, 2017 Report Share Posted May 24, 2017 I just updated but haven't used it yet, still waiting for client data. I had no problem getting into the community board. Keep trying? Quote Link to comment Share on other sites More sharing options...
Lee B Posted May 24, 2017 Report Share Posted May 24, 2017 No problems getting in, but ATX may have been handling this depreciation change incorrectly ? Copied from the ATX Blog: Regulatory Changes for Fixed Assets With this release, if you do not take the special depreciation allowance for new qualified property placed in service after 2015, the property is not subject to an AMT adjustment for depreciation per Section 143(b) of the PATH Act. We encourage you to review the AMT column for 2016 assets entered prior to this release. 1 Quote Link to comment Share on other sites More sharing options...
PaulH Posted May 24, 2017 Report Share Posted May 24, 2017 I just updated through the software with no problem. However, the support site is not working for me. I can log in, but everything I try to do after that sends me back to the login screen. E.g., I get to the Download Center, and try to download either the ATX program or the Payroll program, and it sends me back to login. Same if I try to check my billing report. It's happened about 10 times now. Quote Link to comment Share on other sites More sharing options...
Abby Normal Posted May 25, 2017 Report Share Posted May 25, 2017 Which browser are you using when you encounter problems? I use FF with zero issues. Quote Link to comment Share on other sites More sharing options...
PaulH Posted May 25, 2017 Report Share Posted May 25, 2017 Not sure if you're asking me or Lynn (and I hope I didn't hijack this topic - not sure if she has the same problem I do). Anyway, I also use FF, though I also tried with Edge and got the same result. One of the ATX employees on the official community suggested clearing my page cache and cookies, which I did, and now I cannot even get back into the communities. I can still log in fine, but trying to do anything takes me back to the login screen. Guess I'll have to see how the telephone support is working these days, Quote Link to comment Share on other sites More sharing options...
Lee B Posted May 25, 2017 Report Share Posted May 25, 2017 2 hours ago, Abby Normal said: Which browser are you using when you encounter problems? I use FF with zero issues. I have also used Firefox for years with no problems. 2 Quote Link to comment Share on other sites More sharing options...
PaulH Posted May 25, 2017 Report Share Posted May 25, 2017 I finally reset my password, and everything is working again. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.