GingerM Posted March 8, 2018 Report Share Posted March 8, 2018 When I tried to use the community board on the myatx site I am redirected to a site that is using a non English language. Anyone else having that problem? Quote Link to comment Share on other sites More sharing options...
Lee B Posted March 8, 2018 Report Share Posted March 8, 2018 Over the years, I have been redirected at least 6 or 7 times to a third party website, which leads me to believe that ATX has been using a third party to host their board. Apparently this third party is overseas, perhaps in Bangalore. 2 1 Quote Link to comment Share on other sites More sharing options...
JohnH Posted March 8, 2018 Report Share Posted March 8, 2018 Sometimes when I try to explain something in the tax code to a client they accuse me of speaking a foreign language. 1 6 Quote Link to comment Share on other sites More sharing options...
FDNY Posted March 8, 2018 Report Share Posted March 8, 2018 Nothing surprises me these days. My cousin is assistant to CIO for a big insurance company and the horror stories as to what is going on makes me want to work in a concrete bunker 20 feet underground. Also, a friend of mine is retired Homeland Security, from what he tells me you can't take enough precautions. 2 Quote Link to comment Share on other sites More sharing options...
Max W Posted March 11, 2018 Report Share Posted March 11, 2018 The Chrome browser can translate it for you. Machine translations used to be horrible, but they have gotten to be pretty good, now. Of course, you will run into the occasional word or phrase that just won't be right. A lot depends on the language pairs. If it is between major European languages , it will probably be pretty good. Quote Link to comment Share on other sites More sharing options...
Terry D EA Posted March 11, 2018 Report Share Posted March 11, 2018 I'm just wondering why discussions regarding the United States tax system are handled in a foreign country???? The last time I spoke to ATX support which was a number of years ago, after a certain hour, you got Bob and Susie from India answering the phone. Sorry and I mean no disrespect but I am not talking to citizens of another country about our tax system. That would be like me giving advice to someone in Portugal or wherever. Just one of the many reasons I left ATX. Quote Link to comment Share on other sites More sharing options...
Catherine Posted March 11, 2018 Report Share Posted March 11, 2018 1 hour ago, Terry D said: I am not talking to citizens of another country I am very amused when someone answer the phone saying, "This is Kevin" and you just KNOW that his name is actually Ganesh. I always think of the credit card ad where the guy in Siberia with the heavy beard answers the phone saying, "My name Peggy" (was that an old Capital One card ad? - they've had some good ones). That's a generic someone, not ATX - 'cuz I switched to Drake in the 2012 debacle. Quote Link to comment Share on other sites More sharing options...
Max W Posted March 11, 2018 Report Share Posted March 11, 2018 Switching to Drake was the best software move for me. Customer service has to be far and away the best in the industry. They answer on the first ring, are very helpful,courteous and friendly, and they even answer on Saturdays. Every once in a while you will get someone with a heavy southern drawl that might be a little hard to decipher, but at least their native language is English. 2 Quote Link to comment Share on other sites More sharing options...
Abby Normal Posted March 11, 2018 Report Share Posted March 11, 2018 My experience with ATX support has been very good, with short wait times, helpfulness, etc. Plus, even more importantly, I have rarely needed to call support. Some of that is due to my self-sufficient, dogged nature, but a lot of it is due to the software just working. 2 Quote Link to comment Share on other sites More sharing options...
Lee B Posted March 12, 2018 Report Share Posted March 12, 2018 3 hours ago, Abby Normal said: My experience with ATX support has been very good, with short wait times, helpfulness, etc. Plus, even more importantly, I have rarely needed to call support. Some of that is due to my self-sufficient, dogged nature, but a lot of it is due to the software just working. What did you do to get such superlative service. My experience is definitely is not the same as yours ! 1 Quote Link to comment Share on other sites More sharing options...
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