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transmitted to EFC status


taxbrewster

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Hello all, need some step by step help here because tech support has not been helpful. I can read off the website and thats all they do when I call with this problem. I have researched the forums and tried multiple ways.

The status is not updating in my ATX software - have a bunch of returns in the "transmitted to efc" status - I have received the ack but it is not updating the individual files so show accepted. I tried rehanging the files via the atx website because it shows accepted but I would like my software to match.

They say the resolution is to - duplicate the return - open the duplicated copy - discard the EF info sheet then add it back in - enter the required fields....

Then go to the efile manager and click receive acks.

I do this and nothing happens - am I suppose to recreate the file or what other steps am I missing....am I trying to change the submission ID? I dont get what I am trying to trick the software in thinking? Then do I need to rehang these files again to get them to update?

I am losing my mind because its these little things that bother me. Any help will be greatly appreciated.

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after the 4th call today and rehanging several efiles both on my side and atx's side. doing the same thing over and over again - i just clicked receive acks - and it started to rain ACKS!!!

 

I feel so much better and basically they had no explanation what was fixed or why it just started working....thanks for the input.

 

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