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Need Help - Software Wont Open


ETax847

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When trying to open the 2017 software, I am getting a Server Progress pop up box with the following database server error message:  Could not listen to port.  Prior status was "Claiming Port'.  Does anybody know how to fix this issue?  I had a customer service agent help me with it earlier in the week and now the issue has returned.

Please help!

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Yeah, I switched to Drake for 2017.

I needed to do several 2016 tax returns, so I receive the same exact message when I try to open ATX 2016.

Since I didn't renew with ATX for 2017, I no longer receive any support.

Fortunately I was able to do these returns with Drake 2016.

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If you don't get anywhere with ATX to resolve this issue, then switch to Drake. They can take your ATX client files and convert them to use in their software. Trust me, your problems with be over and you won't be sorry you made the switch. Yes, there is a learning curve but it is minimal. Good luck!

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