Naveen Mohan from New York Posted December 9, 2018 Report Share Posted December 9, 2018 I have just purchased a Dell desktop with Window10 professional. This evening I tried to load Drake18 program. Window10 will not let me install it. The following message came up. The program downloaded OK but when I tried to install it is saying that this app can't run on your PC. To find a version for your PC check with your publisher. What am I doing wrong? Thanks for your help. Naveen Mohan Quote Link to comment Share on other sites More sharing options...
jklcpa Posted December 9, 2018 Report Share Posted December 9, 2018 Call support on Monday morning. It may be that your anti-virus program is blocking it and that you need to list Drake as an exclusion or indicate that it is allowed. 2 Quote Link to comment Share on other sites More sharing options...
Tax Prep by Deb Posted December 10, 2018 Report Share Posted December 10, 2018 I have Windows 10 pro and mine loaded ok. Have you tried a reboot? I ask that because I had problems loading the conversion program but after rebooting everything worked fine. 1 Quote Link to comment Share on other sites More sharing options...
Terry D EA Posted December 11, 2018 Report Share Posted December 11, 2018 Agree with both responses. I loaded 18 just fine and loaded 2016 when this machine was new without a hitch. I am also running Win 10 Pro. Did you install any other virus software or are you using Windows Defender. Defender is the default Windows virus program that comes with Win 10. Re-start the machine before calling support. 1 Quote Link to comment Share on other sites More sharing options...
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