schirallicpa Posted December 17, 2018 Report Share Posted December 17, 2018 I just tried to log into MyATX and was not able to log in. Nothing new - their obsession with password changes usually trips me up. So I tried to click on "forgot my password" and it would not proceed without my registration number. I don't know about the rest of you guys, but I don't happen to have that memorized, nor do I even have it handy. So, I picked up the phone and called the ATX help number on my rolodex (yes - rolodex. still got one.) And - when I put in my customer ID, which certainly hasn't changed - my number is INVALID! and possible reasons are because I have not RENEWED! Unbelievable. Now CCH is going to block me until I pay up for the new year. I can't believe this company sometimes and I cant believe I stick with them...... Quote Link to comment Share on other sites More sharing options...
Lee B Posted December 17, 2018 Report Share Posted December 17, 2018 Yeah, when they instituted "Support Chat" as the next best thing to sliced bread, that was the last straw for me. Quote Link to comment Share on other sites More sharing options...
Tax Prep by Deb Posted December 17, 2018 Report Share Posted December 17, 2018 Moved to Drake this year myself, so far loving it! 1 Quote Link to comment Share on other sites More sharing options...
schirallicpa Posted December 17, 2018 Author Report Share Posted December 17, 2018 18 minutes ago, Tax Prep by Deb said: Moved to Drake this year myself, so far loving it! I have been dragging my feet to change. But I see more and more people loving drake. What was the learning curve? I have an assistant that does some of my initial input. Quote Link to comment Share on other sites More sharing options...
Tax Prep by Deb Posted December 17, 2018 Report Share Posted December 17, 2018 Not a whole lot. They have some very good practice returns to get you orientated, are very quick to pick up the phone, won't let you go until they get the problem resolved, (in my case I was the problem and when we both figured it out had a good laugh!). I do not think you will be disappointed! I too held off because of the learning curve, but what may slow you down a bit in entering you will more than make up for it in the speed of the program. It loads instantly and not once has it even hiccupped! I haven't done a complete season with it yet, but I am looking forward to it and am not disappointed so far! As far as a learning curve, I figured this year even with ATX we were going to have a learning curve so why not start totally new? Also on the Drake part of this board, they are eager to help and very quick to respond. After all how did we all learn ATX? It certainly wasn't because of a user manual. We learned a lot on our own and asked help from others. Believe me when I say that will not change if you switch to Drake! 3 Quote Link to comment Share on other sites More sharing options...
Abby Normal Posted December 17, 2018 Report Share Posted December 17, 2018 2 hours ago, schirallicpa said: don't happen to have that memorized, nor do I even have it handy And this is ATX's fault, how? 2 Quote Link to comment Share on other sites More sharing options...
Catherine Posted December 17, 2018 Report Share Posted December 17, 2018 2 hours ago, Tax Prep by Deb said: Also on the Drake part of this board, they are eager to help and very quick to respond. Indeed! I switched *during* the 2012 season debacle, and my "learning curve" took far less than the time I'd already spent trying to get ATX to work. My business partners also switched, and while neither of them consider themselves experts yet, they both agree that it took far less learning than they had feared, and that they believe it is faster overall (for our client base, anyway). 1 Quote Link to comment Share on other sites More sharing options...
schirallicpa Posted December 17, 2018 Author Report Share Posted December 17, 2018 2 hours ago, Abby Normal said: And this is ATX's fault, how? You have your 20 digit code memorized? Why? Most of us don't and didn't know we had to. Registration codes get filed away with the disk and the purchase docs. Not on my rolodex. The thing is - why is ATX making us jump thru hoops to log into their "help" site. Quote Link to comment Share on other sites More sharing options...
Jack from Ohio Posted December 17, 2018 Report Share Posted December 17, 2018 28 minutes ago, schirallicpa said: You have your 20 digit code memorized? Why? Most of us don't and didn't know we had to. Registration codes get filed away with the disk and the purchase docs. Not on my rolodex. The thing is - why is ATX making us jump thru hoops to log into their "help" site. I have it in a secure file on my computer, with a link on the desktop. ATX has been using the code for verification for at least two prior years. No need to memorize, when I have it in a file. 3 Quote Link to comment Share on other sites More sharing options...
FDNY Posted December 17, 2018 Report Share Posted December 17, 2018 I Have a sheet printed from website with all past years Max and Payroll. Need to be prepared at all times. And I was never a boy scout. 4 Quote Link to comment Share on other sites More sharing options...
Abby Normal Posted December 18, 2018 Report Share Posted December 18, 2018 I have it in a file and can copy/paste it when needed. The same is true for ALL of my software. It's called being organized. 2 Quote Link to comment Share on other sites More sharing options...
schirallicpa Posted December 18, 2018 Author Report Share Posted December 18, 2018 wow Quote Link to comment Share on other sites More sharing options...
Abby Normal Posted December 18, 2018 Report Share Posted December 18, 2018 Quote Link to comment Share on other sites More sharing options...
Crank Posted December 18, 2018 Report Share Posted December 18, 2018 I use "KeyPass" password manager. Its free. 1 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.