DEO Posted January 2, 2019 Report Share Posted January 2, 2019 Any one familiar with CAS payroll program. I am on hold for 2 hours 30 mins and counting I am getting an error message when trying to create a 941 e-file using CAS '"VGL is still trying to communicate with Payroll tax preparation Software" Would you like to keep waiting. Any assistance would be appreciated. Deo Quote Link to comment Share on other sites More sharing options...
Medlin Software, Dennis Posted January 4, 2019 Report Share Posted January 4, 2019 I can only tell you the first week of January is hectic for any payroll software company. If I had to guess, only based on my knowledge and your quote of a message, their server is extremely busy, and cannot connect. Could even be they process using a third party (easier than rolling your own), and the third party has many customers, with many clients, and does not have server capacity to meet the demand of the moment. I wold not wait on hold. I would send an email, text, or whatever written form they offer, so you have documentation (evidence) of your contact. 1 Quote Link to comment Share on other sites More sharing options...
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