TaxmannEA Posted January 20, 2019 Report Share Posted January 20, 2019 I have been trying all afternoon to start the 2018 ATX Payroll program. I was working in it yesterday evening OK, but now I get the server message every time I try to get in. The tax program and prior years' programs have no problems. I even tried re-installing the program, but still get the message. Any suggestions? Quote Link to comment Share on other sites More sharing options...
Tax Prep by Deb Posted January 21, 2019 Report Share Posted January 21, 2019 Did you try rebooting the computer? Quote Link to comment Share on other sites More sharing options...
TaxmannEA Posted January 21, 2019 Author Report Share Posted January 21, 2019 I rebooted the computer. re-installed the software, checked the services file which showed the server was running and on automatic. I just don't have a clue what is wrong. It was running fine on Sat., but started this problem on Sunday. I checked this AM and it's still doing it. The other computer which also has a stand alone install is operating perfectly. I'm trying to contact support, but you know how that goes. Quote Link to comment Share on other sites More sharing options...
Tax Prep by Deb Posted January 21, 2019 Report Share Posted January 21, 2019 Have you tried stopping the service than restarting it? It's been awhile but I believe I had to do that once. I switched to Drake this year and am amazed at how quickly and smoothly it runs. As others have stated their support is very good with little to no wait time. Quote Link to comment Share on other sites More sharing options...
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