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Can't Open a Return - PLEASE HELP

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I have prepared a 2018  return and when I now try to access it, I receive in error message saying to open the 2017 return and close it and try again.  This did not fix the problem.  Has anyone experienced this error and found a solution?

 

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I assume you already closed 2017 and 2018, shut down your computer, restarted your computer, and tried again?

I have had this happen, but a complete reboot of the computer has fixed the issue.

Do you have autosave on?

How frustrating.  I really feel for you!

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In past years, if your save is working, you should be able to restore your most recent saved copy of this return.

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2 hours ago, cbslee said:

In past years, if your save is working, you should be able to restore your most recent saved copy of this return.

You mean backup. ATX backs up a return every time you close it.

On big returns I take advantage of this and close every 30 minutes or so. It's a good time to take a break and give ATX a rest too.

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It turns out the file was corrupted.  ATX Tech support was able to export the file, fix it and send it back.  Thanks for all the suggestions!

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