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schirallicpa

repeatedly rejected after ATX went down

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I have 3 efiles I am trying to get thru for 990s due tomorrow.  I have been trying to efile them every since CCH ATX got efile back online.  They keep giving me the error that the efiles were created after a program update.  I have requested new program updates, I have resaved files, I have re-created efiles.  Multiple times.  With computer restarts, with removal of efile forms.  I have exhausted all ideas.  Can anyone advise what to do?

 

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I've been having the same issue efiling a 1040...says I need a program update. Erro 38

I just found this on ATX blog:

May 16, 2019 - 9:30AM

We have now corrected this issue and you should be able to e-file using the following steps:

1. Close ATX 2018.
2. Open ATX 2018 and Login as Admin.
3. Click Support > Customer Service Utilities > Refresh App Configuration.
4. Re-create all e-files related to this issue and Transmit.

It is critical that you recreate the e-files. If you attempt to re-transmit the previously rejected e-file, you will continue to receive the rejection.
 

 

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