G2R Posted September 24, 2019 Report Share Posted September 24, 2019 Just got a notice about this from PayPal. They are no longer refunding ANY of the PayPal fees when refunds are processed. This is gonna piss off of people. Many of my clients will probably skim right over this unaware. Just in case you've also got clients that utilize PayPal, you might want to let them know too. https://www.theverge.com/2019/9/20/20876570/paypal-refund-fee-policy-change-sellers-controversy?fbclid=IwAR3Hsky9TmN_uTd84i7CupJTuoFCSkwuSeYrM8jM2GVcp_D-KcHeiYrKvgk 2 Quote Link to comment Share on other sites More sharing options...
Abby Normal Posted September 24, 2019 Report Share Posted September 24, 2019 I've never understood why credit card processors didn't charge you a second fee for refunding the money. You're asking them to process two transactions for no fee. Quote Link to comment Share on other sites More sharing options...
Edsel Posted September 25, 2019 Report Share Posted September 25, 2019 C'mon Abby. Think of the consumer, who in most cases has already been ripped off once. When something is wrong, fix the whole thing, not just the scum on top of a dirty pond. Quote Link to comment Share on other sites More sharing options...
Max W Posted September 25, 2019 Report Share Posted September 25, 2019 Stripe also does not refund service fees, but Square does. Quote Link to comment Share on other sites More sharing options...
Medlin Software, Dennis Posted September 25, 2019 Report Share Posted September 25, 2019 It takes real dedication to read the CC reports we get (Elavon via Costco). Same with our prior provider. Generally, if the overall cost for the year is 3% or less, I am good. Shopping for processors is no fun, since you have to weigh many factors, which are hard to pull from most processors. There are things I have learned which I would never post in a public forum... Anyway, this thread caused me to revisit our reports. I pay the per item rate for refunds, so a refund costs me the two per item rates, plus the discount on the charge (1.99% to 3.25%, depending on the card used). While the statement is not very clear, I can find the the original charge with discount and transaction fee, and the refund with only the transaction fee. 1 Quote Link to comment Share on other sites More sharing options...
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