Randall Posted February 20, 2020 Report Share Posted February 20, 2020 When receiving acknowledgements, I receive an error message that says 'Error in Enrollment updates', then Remote Server returned error 500 Internal Server Error. Anyone know what this is? Doesn't seem to affect my return acknowledgments. Quote Link to comment Share on other sites More sharing options...
Margaret CPA in OH Posted February 20, 2020 Report Share Posted February 20, 2020 I just got this, too! No idea what's going on but the return was transmitted to agency in the ack. Weird... Quote Link to comment Share on other sites More sharing options...
BLACK BART Posted February 20, 2020 Report Share Posted February 20, 2020 Me, too. BUT - just now phoned them. Rep says it's not you; that it's their (ATX) error, that everybody will get that message, they are working on it, and should be cleared up in a day or two (hope the part about clearing it soon up is right). Didn't say if it had any effect on anything, but I'm not sending any morer efiles 'til they say it has gone away for good. 3 2 Quote Link to comment Share on other sites More sharing options...
grandmabee Posted February 20, 2020 Report Share Posted February 20, 2020 it is addressed in the news report on your program. only effects banking products. 1 Quote Link to comment Share on other sites More sharing options...
Randall Posted February 20, 2020 Author Report Share Posted February 20, 2020 32 minutes ago, grandmabee said: it is addressed in the news report on your program. only effects banking products. I'll check that again. I checked it when I first got the error and didn't see any mention of it. Quote Link to comment Share on other sites More sharing options...
Yardley CPA Posted February 20, 2020 Report Share Posted February 20, 2020 I posted in the Efile section early afternoon. It looks like this: I also had two acks that were accepted in the same notification. Hopefully they went through with no issues. Quote Link to comment Share on other sites More sharing options...
Medlin Software, Dennis Posted February 20, 2020 Report Share Posted February 20, 2020 Looking at the image, it appears ATX has a permission issue relating to bank products (likely a file or folder permission is incorrect). The next line indicates no enrollment data was updates (likely because of the error). I would opine as long as the return is not using bank products, there will be no issues. Quote Link to comment Share on other sites More sharing options...
Yardley CPA Posted February 20, 2020 Report Share Posted February 20, 2020 43 minutes ago, Medlin Software said: Looking at the image, it appears ATX has a permission issue relating to bank products (likely a file or folder permission is incorrect). The next line indicates no enrollment data was updates (likely because of the error). I would opine as long as the return is not using bank products, there will be no issues. This does not pertain to direct deposit in anyway, correct? Quote Link to comment Share on other sites More sharing options...
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