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W-2's won't print, "Print" grayed out


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I can't find any posts on this with a search.  The 2020 payroll program will not print.

I've rebooted, closed ATX Payroll and reopened, selected different clients, selected "All" employees and then just a few of them, but in no scenario will W-2's print.  I've re-read the Help screen and believe I am doing everything right. No matter how I get to the print screen, "Print" is grayed out for all printers, and for PDF, and for any form selected, and for any quantity... what am I missing here?

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