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Program closes when I check the News


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I'm having a problem with the ATX 2020 tax program. If i try to check the "news" button for new messages, I get the "this program has encountered an error and needs to Close" message. It then closes no matter what i do. This only happens on one computer and the other years have no problem. Any ideas?

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Same.  It crashes randomly no matter what I'm doing, but often when I check the News.  I suspect with all the federal changes, they just haven't had time to deal with non-tax technical glitches this year.

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1 hour ago, North Idaho Rich said:

The program is so unstable this year. I save the return after every few items entered for fear of losing the return. Reminds me of 2012 all over again.

😲

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At the risk of jinxing myself, I have to say that, again this year, I have experienced none of the problems described by users here.  I didn't in 2012, either.  Guess I had best care for my lucky stars even while I do feel for folks with problems.  Maybe my computer setup? The guy who builds them?  My sweet nature and good looks?  Dunno but I am really glad as I have enough issues with 'special' clients.

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I've had it happen only a few times.  In past years, it happened when I had big print jobs.  Much less this year.  But I've always closed the program when I was going to be away from it for a while, like checking news.

 

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1 hour ago, Margaret CPA in OH said:

At the risk of jinxing myself, I have to say that, again this year, I have experienced none of the problems described by users here.  I didn't in 2012, either.  Guess I had best care for my lucky stars even while I do feel for folks with problems.  Maybe my computer setup? The guy who builds them?  My sweet nature and good looks?  Dunno but I am really glad as I have enough issues with 'special' clients.

Margaret,

You should go buy a lottery ticket😁

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