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NONE appearing across 1040


taxgirl26

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Go to return manager, highlight the return without opening, you should see when it was filed and the refund amount.  Is that correct?

Open the return from efile manager and see if you still get the same results. 

Check if you have a setting moving the completed returns away from your managers.

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1 hour ago, taxgirl26 said:

yes

 

I'd check within your print settings to make sure the watermark wasn't inadvertantly chosen. 

As to the amounts on filed returns changing - were these returns filed before the mid-March update for the unemployment exclusion?

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Perhaps these returns or your program somehow reverted to an earlier version.

First check the version of your program to make sure it's the current version.

If it's not the current version, back up all of your clients before updating

if it is, then reload forms on one of these returns to see if that fixes the problem.

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