Marie Posted September 8, 2021 Report Share Posted September 8, 2021 Young client, first time filer got the letter to verify her info. She tried in the morning, afternoon, and evening and could not get through. She still hasn't received her refund. What can i do to help? Quote Link to comment Share on other sites More sharing options...
Lion EA Posted September 8, 2021 Report Share Posted September 8, 2021 Can she do it online? Tell her to keep trying and to be patient. Quote Link to comment Share on other sites More sharing options...
Lee B Posted September 8, 2021 Report Share Posted September 8, 2021 Find out the hours these lines are answered and have her call first thing in the day. Quote Link to comment Share on other sites More sharing options...
Marie Posted September 8, 2021 Author Report Share Posted September 8, 2021 can't do on line, not internet connected. I'll try the first thing in the morning Quote Link to comment Share on other sites More sharing options...
Sara EA Posted September 9, 2021 Report Share Posted September 9, 2021 Same thing happened to one of my clients. It is unacceptable that people get a notice, freak out because they think their identity has been compromised, and then can't reach anyone. I had one last week that gave the option of faxing the info (all income and withholding docs). Have they changed their approach, or were these returns being held up for different reasons? We will never know I guess. Quote Link to comment Share on other sites More sharing options...
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