Lee B Posted June 17, 2022 Report Share Posted June 17, 2022 About a month ago, I called trying to talk to a live person about a CP2000. I ended up in this new voice bot network ordering a tax transcript. Never was given the opportunity to talk to a live person. https://www.irs.gov/newsroom/irs-expands-voice-bot-options-for-faster-service-less-wait-time 1 Quote Link to comment Share on other sites More sharing options...
DANRVAN Posted June 18, 2022 Report Share Posted June 18, 2022 21 hours ago, cbslee said: I ended up in this new voice bot network ordering a tax transcript. Did you get the transcript? Quote Link to comment Share on other sites More sharing options...
Lee B Posted June 18, 2022 Author Report Share Posted June 18, 2022 Yes, I received the transcript 6 or 7 days later, although I really wanted to talk to a live person. 1 Quote Link to comment Share on other sites More sharing options...
Catherine Posted June 20, 2022 Report Share Posted June 20, 2022 On 6/18/2022 at 1:33 PM, cbslee said: Yes, I received the transcript 6 or 7 days later, although I really wanted to talk to a live person. Half is better than none? I had a client get a letter with instructions "you can call us at the number on the top right corner of the first page of the letter" - no number there. Or anywhere on the letter. Except for the useless general number. 3 1/2 hours on hold (all told) the client was able to resolve issue after I coached him. (No POA on file for that year.) Quote Link to comment Share on other sites More sharing options...
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