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When E-filing from server, all users are frozen!


Rick8026

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We've used ATX for dozens of years.

E-Filing freezing started about a week or 10 days ago.

As soon as she hits the "Transmit" or "Receive Acks" button, the freeze starts.  As soon as the process is completed, we can then access the server and continue our work.  If a file is already open, then we can continue on that open form.  But if we press "Return Manager" or "Rollover Manager", it freezes.  Anything to do with the server, including "Save".

There is nothing we can do to "unfreeze" it.

 

Any ideas?

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