STATE EFILE ERROR

[SUE A.]

I GET AN ERROR TELLING ME TO REBOOT MY COMPUTOR WHEN I TRY TO EFILE AN ILLINOIS RETURN. THE FEDERAL STILL GOES THROUGH. I HAVE TRIED EVERYTHING I CAN THINK OF. ANY IDEAS OR HELP ? THANKS, SUE IN STERLING, IL.

[TaxmannEA]

There is a message on the general chat forum with the same problem. Sounds like it might be a problem with an update. You probably need to call support or wait for a fix.

[Jack from Ohio]

Since the updates this morning, any e-files created on a return with a state return give a red error:

o 1040 Error: Error: A summary record was not found in this e-file. Save the return, close and reopen, before recreating the e-file. If error persists, reboot computer and recreate e-file.

Doing the above mentioned steps accomplishes nothing. Please everyone send and e-mail so they can fix the bug they just created.

[bigdadder]

I GET AN ERROR TELLING ME TO REBOOT MY COMPUTOR WHEN I TRY TO EFILE AN ILLINOIS RETURN. THE FEDERAL STILL GOES THROUGH. I HAVE TRIED EVERYTHING I CAN THINK OF. ANY IDEAS OR HELP ? THANKS, SUE IN STERLING, IL.

Same thing happening in PA.

Bigdadder

[kcjenkins]

Actually, it happens in most states, which is a pain. The 'work-around' for right now is to create and efile the Federal return, then as soon as the bug is fixed, send the state return as a stand alone. A few states a stand-alone will work now, but many will not. They know of the problem and are working on fixing it, so it may not take long. I'd suggest you try updating frequently, so you get the fix as soon as it is posted.

OR, since this is the start of the next 'cycle', just hold the Federal return for a day, until they fix the bug, then recreate it and send it in tomorrow. Assuming not a RAL or other reason for sending the Federal one today.