Marie Posted February 16, 2011 Report Share Posted February 16, 2011 This afternoon, USA is popping up on the paid preparer part of the federal efile form. This morning I created and had no problem, didn't change anything, and this afternoon all the efiles have to get the USA in the foreign country box taken out. I didn't change anything, and I don't know how to fix. Any suggestions??? Quote Link to comment Share on other sites More sharing options...
Jack from Ohio Posted February 16, 2011 Report Share Posted February 16, 2011 Close the cleint file. Close the tax program. Reboot. I will send an invoice for a service call..... :rolleyes: Quote Link to comment Share on other sites More sharing options...
Marie Posted February 17, 2011 Author Report Share Posted February 17, 2011 It worked for a while, but now USA is back in the foreign country box. It is not in my preparer manager. I can get it out, but just an extra step shouldn't have to do. Quote Link to comment Share on other sites More sharing options...
tkamba Posted February 17, 2011 Report Share Posted February 17, 2011 I had this same problem last week and ATX did get me an answer via fax. In the preparer manager - 1 - preparers make sure foreign preparer is not checked 2 - firm make sure the country is blanked out 3 - open your return and and use the utility to enter preparer on form again I have not had the issue again. Quote Link to comment Share on other sites More sharing options...
HV Ken Posted February 17, 2011 Report Share Posted February 17, 2011 I had this same problem last week and ATX did get me an answer via fax. In the preparer manager - 1 - preparers make sure foreign preparer is not checked 2 - firm make sure the country is blanked out 3 - open your return and and use the utility to enter preparer on form again I have not had the issue again. But you have to do this on every return that has already been rolled over and not yet transmitted. ATX changed something that broke what was previously working, and now we have to respond to that. I realize it is easy to correct on each return and adds about 10 seconds processing time, but it should not have happened at all! Quote Link to comment Share on other sites More sharing options...
Terry O Posted February 17, 2011 Report Share Posted February 17, 2011 Same issue here yesterday - - -OY! Quote Link to comment Share on other sites More sharing options...
kcjenkins Posted February 17, 2011 Report Share Posted February 17, 2011 Getting a little cranky in your old age??? LOL Quote Link to comment Share on other sites More sharing options...
mekCPA Posted February 18, 2011 Report Share Posted February 18, 2011 I had this same problem last week and ATX did get me an answer via fax. In the preparer manager - 1 - preparers make sure foreign preparer is not checked 2 - firm make sure the country is blanked out 3 - open your return and and use the utility to enter preparer on form again I have not had the issue again. Thank you, tkamba. I was about to go crazy trying to figure that out myself. What a PITA. And, Ken, I agree. ATX broke something that was fixed, OY! Oh, well, at least it is a "simple" enough fix. Quote Link to comment Share on other sites More sharing options...
Terry O Posted February 18, 2011 Report Share Posted February 18, 2011 YES KC - - I AM getting cranky in my old age!!!! This is my 30th year - - - just when ya THINK ya got it figured out - - - - :scratch_head: Quote Link to comment Share on other sites More sharing options...
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