Cathy Posted February 26, 2011 Report Share Posted February 26, 2011 My practice of "holding checks" for clients until their deposits from e-filed returns are deposited into their account is coming to a screeching halt as of today.....just can't make that deposit without verifying online whether or not their refund has hit their account. Would need to hire a full time person just to keep the "hold" checks separated from ok to deposit checks....enuf is enuf! Tell them to call me over the weekend if their refund didn't deposit, but I've had several people over the years call me later that Wednesday or Thursday....like I said, enuf is enuf! Therefore, if you've had experience with Fee Collect is/was it good/bad? (Please only respond if you have time.) Also, is it just me or anyone else who have had their normal "March" clients come in February this year? Probably the economy....it's killing me as I call my "March" clients my "crazies" as they always have been NUTS!. Guess I'll just have to rename them my "March/Feb crazies". Not what I need in February....both my February "I NEED MY REFUND NOW" people along with my March "crazies". Thanks! Cathy Quote Link to comment Share on other sites More sharing options...
rfassett Posted February 26, 2011 Report Share Posted February 26, 2011 Wow Cathy, It sounds like my office with the March guys showing up early. I keep telling myself that there are only so many hours in the day. I started the day with 78 returns in-house - and thanks to a show storm, I did not lose ground. But alot of these are what you refer to with the March crazies. It's not so much that they are crazy here, just more complex. Most of the returns that I normally do in February get done in about an hour and a half. Our March ones take anywhere from two to ten hours. Those are the ones messing up the works this year. I set a goal this year to not get any "is my return done yet" calls. Well, it was a worthy goal, but fell this week - I got one such call Weds and one today. I hope to get that corrected over the weekend. As to fee collect, I tried it a couple years ago and had one taker. It does not fit my practice mold. And I do not make a practice of holding checks until they get their refund. The bulk of my clients are trained to know that they do not need to even bother bringing their stuff in if they do not have the money to pay me when they pick it up. I will be alot of things to my clients, but a bank I will not be. Quote Link to comment Share on other sites More sharing options...
BulldogTom Posted February 26, 2011 Report Share Posted February 26, 2011 I was skeptical of the fee collect product, until last year when Santa Barbra yanked the Rals and I could not get another bank. It has actually been a pleasant experience overall. The form is not too bad and if you train yourself early in the season to fill in all the right entry places, it does not add a whole lat to your time to prepare. I would recommend it. But possibly not right in the middle of the tax season. The first few times you use it you have to find all the little boxes and ID fields and fill them in. It is not very intuitive. But like I said, after you figure out how to fill in the form, it works really well. Tom Lodi, CA Quote Link to comment Share on other sites More sharing options...
HV Ken Posted February 26, 2011 Report Share Posted February 26, 2011 Fee Collect has worked without problems for me. Very easy to use and the money has showed up in our bank account on Fridays. We had always used RACs in the past - switching to Fee Collect has also saved our clients almost $50 in fees. I would recommend it, assuming it is not too late to sign up for it. We also take credit cards. Quote Link to comment Share on other sites More sharing options...
JACKSORH Posted February 26, 2011 Report Share Posted February 26, 2011 It has worked well for me. I understand clients may not have the money to pay right away for their tax return so I give them this option and they seem to like it. Of course the fee I pay for it, I pass along to my clients. My fee has been deposited on time every time into my account. Quote Link to comment Share on other sites More sharing options...
Catherine Posted February 26, 2011 Report Share Posted February 26, 2011 I signed up a couple years ago and had NO takers, so didn't bother. This year I thought to re-try, but every time I try to sign up I get an error from the ATX/CCH site saying that they are having problems; try again. Very weird. So I guess I'm not offering it again this year. Quote Link to comment Share on other sites More sharing options...
Jack from Ohio Posted February 26, 2011 Report Share Posted February 26, 2011 I have used FeeCollect for 4 years. Initial setup with the bank is a pain. This year a couple more steps for documentation of the taxpayer. Fee Collect charges me $15. I charge $20 for the process. No more bounced checks, no more "Oh I forgot to mail it." Have not been stiffed by FeeCollect ever. 2008 tax year, a client did not tell me her refund was being tagged for back child support. That was not a FeeCollect problem. That client is now Cash In Advance. FeeCollect for everyone that does not want to pay me when the return is completed. Quote Link to comment Share on other sites More sharing options...
HV Ken Posted February 26, 2011 Report Share Posted February 26, 2011 FeeCollect for everyone that does not want to pay me when the return is completed. ...as long as they are getting a refund! For everything else, there's MasterCard! Quote Link to comment Share on other sites More sharing options...
Cathy Posted February 26, 2011 Author Report Share Posted February 26, 2011 Thanks guys! Enrollment went through without a hitch. Trying to play catch up this weekend and will have my first "victim" Monday morning. It's GOT to be better than holding checks. Take care, Cathy P.S. One more thing...???....I made the mistake and read the agreement to enroll and it stated that we aren't allowed to charge for this service....did I "misread" it (hopefully)? Quote Link to comment Share on other sites More sharing options...
kcjenkins Posted February 26, 2011 Report Share Posted February 26, 2011 I never charged 'for the service' I charge for my time, and I pass on outside charges [the $15}. Quote Link to comment Share on other sites More sharing options...
Noelle EPT Posted December 27, 2019 Report Share Posted December 27, 2019 I have used Fee Collect for more than 10 years and I have not had any problems that were the fault of the refund transfer service. THe only times I haven't been paid through fee collect have been the result of client's not disclosing a prior tax debt or providing me with incorrect bank deposit info. I highly recommend it Quote Link to comment Share on other sites More sharing options...
jklcpa Posted December 27, 2019 Report Share Posted December 27, 2019 2 hours ago, Noelle EPT said: I have used Fee Collect for more than 10 years and I have not had any problems that were the fault of the refund transfer service. THe only times I haven't been paid through fee collect have been the result of client's not disclosing a prior tax debt or providing me with incorrect bank deposit info. I highly recommend it Hi Noelle, and welcome to the group. I'm glad to hear that you had no problems with the Fee Collect, and I'd hope that others posting here have long resolved any troubles as this topic is almost 9 years old! 1 Quote Link to comment Share on other sites More sharing options...
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