Oh Baby! Posted January 10, 2012 Report Share Posted January 10, 2012 I'm trying to renew my software with ATX. Been using them for 10 years +. Sales won't give me install codes. They say I have to talk to me rep. My Rep (Brandon Sims 800-495-4626 ex. 1233) does not return phone calls or e-mails. I know they want my rep to get his comission, but why should anyone get a comission for providing such lousy service?! Quote Link to comment Share on other sites More sharing options...
Crank Posted January 10, 2012 Report Share Posted January 10, 2012 I used ATX since it was Saber (1997 I believe) and decided to switch to TRX, a TaxWorks reseller (http://trxsoftware.com/) last year because of decreased service/product and the increasing prices. The conversion was much easier than I had anticipated and learning the software was very easy. I renewed with them again this year. Maybe its time to look at other options. Quote Link to comment Share on other sites More sharing options...
michaelmars Posted January 10, 2012 Report Share Posted January 10, 2012 I had a similar experinece last year and just told the rep that "i have atx and proseries both holding for a rep and whichever answers first gets my business, do you even know if "my rep" is not out sick or quit etc" A supervisor immediately took my order 1 Quote Link to comment Share on other sites More sharing options...
MichaelG Posted January 15, 2012 Report Share Posted January 15, 2012 Has Brandon contacted you as of yet? I still work for ATX, and i can build a fire under his but if needed. Let me know and I will have someone contact you first thing Monday morning. Quote Link to comment Share on other sites More sharing options...
Pacun Posted January 15, 2012 Report Share Posted January 15, 2012 Michael, Monday is a national holiday. Quote Link to comment Share on other sites More sharing options...
schirallicpa Posted January 15, 2012 Report Share Posted January 15, 2012 My password had expired and I was locked out of the myatx website. I might as well have been Al Capone trying to get a new password. Quote Link to comment Share on other sites More sharing options...
MichaelG Posted January 15, 2012 Report Share Posted January 15, 2012 It is, but for us at ATX we are working. Quote Link to comment Share on other sites More sharing options...
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