Margaret CPA in OH Posted January 30, 2012 Report Share Posted January 30, 2012 I've been trying off and on for about the last 10 minutes to update manually and keep getting the message that the download was unsuccessful. I did shower this morning so I don't think it's just me... Quote Link to comment Share on other sites More sharing options...
red2 Posted January 30, 2012 Report Share Posted January 30, 2012 Yes. I have spent an hour and 20 min on phone with ATX support. I have not been able to download any updates - forms or program for the last four hours. I was told that there was a problem and they were working on it. Keep checking back to see if I could update. My problem is the 1040, w2 , 1099sa have updates...have appointments...had to cancel. Ugh! Every year seems like something. Quote Link to comment Share on other sites More sharing options...
Jack from Ohio Posted January 30, 2012 Report Share Posted January 30, 2012 Tried 3 times since 2:00. I will wait till midnight. Quote Link to comment Share on other sites More sharing options...
NECPA in NEBRASKA Posted January 30, 2012 Report Share Posted January 30, 2012 I just received an email saying that they have an internet outage and updates cannot be done right now. Quote Link to comment Share on other sites More sharing options...
Jack from Ohio Posted January 30, 2012 Report Share Posted January 30, 2012 It is a good thing the outage happened at a slow time.... :spaz: 1 Quote Link to comment Share on other sites More sharing options...
Margaret CPA in OH Posted January 30, 2012 Author Report Share Posted January 30, 2012 Jack, you made me laugh out loud. You know the old saying that just might fit in this situation or not - Plan ahead. It loses the punch, however, with auto wrap. You know what I mean. Keep smiling, folks. It was sunny and beautiful here today, 60 degrees tomorrow. For southwestern Ohio in late January, a real treat! Quote Link to comment Share on other sites More sharing options...
michaelmars Posted January 30, 2012 Report Share Posted January 30, 2012 POSTED ON THE ATX SITE: Posted 5:30pm Problem: You are attempting to send efiles, update a form, or update your program and get an error message: "Transmission error: an error has occurred" or "update failed" after connecting to the servers. Solution: Please try again in about 30 minutes. For efile, you will likely download your acks, but you cannot send us efiles. Our primary internet provider had an outage. Our systems failed over to our secondary provider. The ATX services did not fail over as gracefully as normal. Quote Link to comment Share on other sites More sharing options...
Jack from Ohio Posted January 31, 2012 Report Share Posted January 31, 2012 Just updated and sent 3 e-files. Their system must be up and running. Quote Link to comment Share on other sites More sharing options...
Liz Posted January 31, 2012 Report Share Posted January 31, 2012 Does anyone know if this has been resolved? I have been unable to file any returns for Illinois. IL efile info, as well as many other IL state forms are not available. I am not sure whether it is all the same issue. Can anyone help? Quote Link to comment Share on other sites More sharing options...
Jack from Ohio Posted January 31, 2012 Report Share Posted January 31, 2012 No problem since 8:00PM last night. Quote Link to comment Share on other sites More sharing options...
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