The ATX product is a canned product (not customizable for individual customers) and if I do not WANT a CD (or any other tangible property since it is pretty much all online), I should not be paying sales tax since only 'canned software delivered on tangible personal property is taxable'. >>(John from Ohio): "I see no reason to be complaining here. ATX does not pocket the sales tax, your STATE does. Same rule applies to everyone everywhere. If the cost of the sales tax makes the software unaffordable, you are shopping in the wrong department, or need a class in business budget management. "<< SERIOUSLY? First of all, I just wanted to pass this information along, I wasn't really looking for a debate. But since YOU brought it up.....It has nothing to do with whether I can afford it or not. I do not like to pay ANY tax I am not required to. Plus, I constantly fight to keep my clients from paying tax they do not have to. Do you just let yours pay taxes that are unnecessary because they can afford it?? I feel bad for them, they deserve better. My main point for bringing this up and thinking others may be interested is that all the other software I purchase, allows me to receive products via the internet and then correctly, does not charge sales tax. Whereas CCH's response, 'we don't care if you don't want the CD or other tangible products, we are sending them, otherwise we cannot charge you the sales tax'. Good job at paperwork reduction and saving trees/the environment CCH. The other thing is the FL DOR said they have dealt with other companies like this. You request download only, but they still charge you sales tax because they offer the CD, then they do NOT send in the sales tax on downloadable only sales because they don't have to. They could not say whether ATX does that but that IS why you would not be able to get refund from the state. For the last couple of weeks we have been trying to decide whether to stick with ATX or switch to UltraTax, which I have used before and loved, especially when combined with their accounting software I already use. Now I am also considering, would I rather pay extra for a superior product, or more tax than I should to the alternative because the company just cannot be bothered changing their policy to save their customers some money.... it may not be a lot to any one of us, but it adds up over the years and if you add up all the avoidable sales tax that is being collected from all applicable customers, it is probably quite considerable.