taxpro78

no, he is talking about two or more users using the application from the same station I believe. The exe loader now can only be in use in memory on one workstation at a time, unlike the initial release of the 2012 program and all prior versions. 6 workstations accessing a central "server" hosting the data is fine, but very slow compared to how is "could" be if they had taken anytime to develop this product.

Thank you - that's exactly what I was talking about. I have a Windows Terminal Server that my staff login to.

I simply can not believe that they just decided to insert this limitation in an update. Multi-user support was supported in January, why suddenly remove it? I don't know if they are incompetent or outright evil. Or just both.

If I have a multi-user license, what do they care if I run it from same PC or multiple ones? They just want me to waste money & resources setting up 10 computers instead of 1 server?

Right - but I need users to be able to use ATX concurrently. Ie I have 3 different users logged in the same machine working on different clients.

This always worked.

I have multiple staff members remotely login the system and work in ATX2012. Recently the following error started appearing when User 2 attempts to launch the program:

"Another user is currently running ATX on this workstations. They need to close before you can use it"

I have a multi-user license. Until a week ago this never came up.

Does anybody know how to resolve it?

Thank you

Thank you - but this is not about an individual returns. I need to know how I can transfer the whole database for ATX2012.

Ie - assume that we are in the middle of the year and that I get a new computer, to which I need to transfer the entire program. For the sake of example, the old computer will be destroyed, so there will not be any issue of duplicate databases existing.

Do you know how I can raise this with a higher level of tech support then the random person I'd get on the phone who reads off a script?

Hello,

Can someone point me to instructions on how I can move (or copy) my ATX 2012 database to another machine? This procedure is described for previous versions here: http://cchsfs-atx.custhelp.com/app/answers/detail/a_id/1760/kw/copy%20database/related/1

Thank you very much

Hello,

I was wondering if anybody knows (or can direct me to someone who might) where the database is located in ATX2012? In previous versions we could Repair & Replace the database(http://cchsfs-atx.custhelp.com/app/answers/detail/a_id/2112/related/1/session/L2F2LzEvdGltZS8xMzU3NDIzNDgyL3NpZC93cER2QXpmbA%3D%3D)

How does it work in 2012? Is it possible to instruct the program which database to use?

Thank you

Well - this is a single PC installation (not server).

The staff work on different clients, so there is no issue of having same return in different database. But I don't want Staff A to see the clients that Staff B is working on.

I've used MS Remote Desktop for years, and it's both free and excellent. Why pay for anything else?

If the computer you need to connect to does not have a public IP (ie most offices or even home setup where multiple computers connect to a router), it requires a certain (I daresay non-trivial) amount of work to set it up.

Dear Doug,

My windows is all right. I have no issues with any other program. The issue is clearly ATX - namely the bug that is already discussed here ().

Of course, my original point is still the issue - that 2012 program requires access to a shared directory, as opposed to letting the user have his own (private) database.

Teamviewer.com - free

However, Microsoft Windows Remote Desktop is by far superior (also free, comes with Windows). It requires more work to set up (depending on how your office is networked) but the performance is far beyond anybody else.

Thank you - could you please tell me how I can find Eric to PM?

Ok - it was actually helpful to put my thoughts on virtual paper as I found a solution. Namely - that the program requires users to have full access to:

1) C:Program DataCCH Small Firm Services

2) C:Program Files(86)CCH Small Firm Services

After I granted users access to these two directories, ATX Starts. BUT!

After that, if user opens or creates a return, the program proceeds to crash with the following error log. It exceeds my ability to parse what exactly is the problem:

Application: ATX2012.Loader.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.UnauthorizedAccessException Stack: at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath) at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath) at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share) at System.IO.FileInfo.OpenRead() at Sfs.Runtime.Structure.Forms.Masters.Storage.CompressedFormMaster..ctor(FileInfo file) at Sfs.Runtime.Structure.Forms.Masters.Storage.StoredFormMasterReader.ReadCalcs(String path) at Sfs.Runtime.Structure.Forms.Masters.Storage.FileBasedFormMaster.LoadStaticCalcs() at Sfs.Runtime.Structure.Forms.Client.AppStaticCalcFormResolver.Resolve(FormMasterId id, IEnumerable`1 existingIds, Boolean allowUpdates) at Sfs.Runtime.Structure.Forms.Active.Standard.Formset.GetCalcForm(FormMasterId masterId) at Sfs.Runtime.Structure.Forms.Active.Standard.Formset.AddForm(FormMasterId masterId, Int32 instanceId) at Sfs.Runtime.Structure.Forms.Active.Standard.Formset.AddForm(FormMasterId masterId) at Sfs.Runtime.Structure.Forms.Client.ActiveAdaptor.FormsetAdapter.AddForm(String name) at Sfs.Runtime.Structure.Forms.Client.AppFormsetFactory.InitDefaultForms(IFormset formset) at Sfs.Runtime.Structure.Forms.Client.AppFormsetFactory.Create(FormsetId id, IFormsetData data) at Sfs.Runtime.Structure.Forms.Client.AppFormsetFactory.Create() at Sfs.Max.Modules.TaxManager.TaxManagerModule.HandleCreateNewReturn(Object obj) at Microsoft.Practices.Composite.Events.EventSubscription`1.InvokeAction(Action`1 action, TPayload argument) at Microsoft.Practices.Composite.Events.EventSubscription`1.<>c__DisplayClass2.<GetExecutionStrategy>b__0(Object[] arguments) at Microsoft.Practices.Composite.Events.EventBase.InternalPublish(Object[] arguments) at Microsoft.Practices.Composite.Presentation.Events.CompositePresentationEvent`1.Publish(TPayload payload) at Sfs.Max.Modules.ReturnManager.UI.ReturnManagerViewModel.<NewReturn>b__61() at Sfs.Max.Modules.ReturnManager.UI.ReturnManagerViewModel.ProcessOpenReturnRequest(RequestOpenReturnEventArgs args) at Microsoft.Practices.Composite.Events.EventSubscription`1.InvokeAction(Action`1 action, TPayload argument) at Microsoft.Practices.Composite.Events.EventSubscription`1.<>c__DisplayClass2.<GetExecutionStrategy>b__0(Object[] arguments) at Microsoft.Practices.Composite.Events.EventBase.InternalPublish(Object[] arguments) at Microsoft.Practices.Composite.Presentation.Events.CompositePresentationEvent`1.Publish(TPayload payload) at Sfs.Max.Modules.ReturnManager.UI.ReturnManagerViewModel.NewReturn(Object obj) at Microsoft.Practices.Composite.Presentation.Commands.DelegateCommand`1.Execute(T parameter) at Microsoft.Practices.Composite.Presentation.Commands.DelegateCommand`1.System.Windows.Input.ICommand.Execute(Object parameter) at MS.Internal.Commands.CommandHelpers.CriticalExecuteCommandSource(ICommandSource commandSource, Boolean userInitiated) at System.Windows.Controls.Primitives.ButtonBase.onclick() at System.Windows.Controls.Button.onclick() at System.Windows.Controls.Primitives.ButtonBase.OnMouseLeftButtonUp(MouseButtonEventArgs e) at System.Windows.UIElement.OnMouseLeftButtonUpThunk(Object sender, MouseButtonEventArgs e) at System.Windows.Input.MouseButtonEventArgs.InvokeEventHandler(Delegate genericHandler, Object genericTarget) at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target) at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs) at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised) at System.Windows.UIElement.ReRaiseEventAs(DependencyObject sender, RoutedEventArgs args, RoutedEvent newEvent) at System.Windows.UIElement.onmouseupThunk(Object sender, MouseButtonEventArgs e) at System.Windows.Input.MouseButtonEventArgs.InvokeEventHandler(Delegate genericHandler, Object genericTarget) at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target) at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs) at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised) at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args) at System.Windows.UIElement.RaiseTrustedEvent(RoutedEventArgs args) at System.Windows.UIElement.RaiseEvent(RoutedEventArgs args, Boolean trusted) at System.Windows.Input.InputManager.ProcessStagingArea() at System.Windows.Input.InputManager.ProcessInput(InputEventArgs input) at System.Windows.Input.InputProviderSite.ReportInput(InputReport inputReport) at System.Windows.Interop.HwndMouseInputProvider.ReportInput(IntPtr hwnd, InputMode mode, Int32 timestamp, RawMouseActions actions, Int32 x, Int32 y, Int32 wheel) at System.Windows.Interop.HwndMouseInputProvider.FilterMessage(IntPtr hwnd, WindowMessage msg, IntPtr wParam, IntPtr lParam, Boolean& handled) at System.Windows.Interop.HwndSource.InputFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled) at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled) at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o) at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs) at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(Object source, Delegate method, Object args, Int32 numArgs, Delegate catchHandler) at System.Windows.Threading.Dispatcher.InvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs) at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam) at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg) at System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame) at System.Windows.Threading.Dispatcher.PushFrame(DispatcherFrame frame) at System.Windows.Application.RunDispatcher(Object ignore) at System.Windows.Application.RunInternal(Window window) at System.Windows.Application.Run(Window window) at Sfs.Max.Shell.MainClass.Main() at System.AppDomain._nExecuteAssembly(RuntimeAssembly assembly, String[] args) at System.AppDomain.ExecuteAssembly(String assemblyFile, String[] args) at System.AppDomain.ExecuteAssembly(String assemblyFile) at System.AppDomain.ExecuteAssembly(System.String) at Sfs.Max.Shell.Loader.Program.Main(System.String[])

Thank you all for the suggestions.

While I can certainly install it as an Administrator (installing & uninstalling is not the issue), the program does not start unless the user has Admin privileges. It tries to run - shows the logo and after about 10 seconds crashes. But if I "run as administrator" then it loads (but can not print due to this issue: http://superuser.com/questions/83700/how-does-run-as-administrator-affect-printing).

I have just received ATX 2012 software and found a glaring problem - it requires Admin rights to install and run!!!

After calling technical support I was informed that it is indeed the case and that I should deal with it.

What were the developers thinking? How can anybody use the software in an office environment? Did the company make a decision to abandon all its users except single preparers who have no staff?

I can not change (or rather abandon) all computer security and grant staff admin rights on their PCs because ATX developers can't figure this out (or bothered to consider the possibility). I am afraid that if a solution is not found, I will have to leave ATX for a competitor who doesn't place this requirement.

I would very much appreciate a reply from the company that would:

1. Admit that this is an issue
   
   
2. Explain what it plans to do about it or suggest a workaround