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Danny Payne CPA

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Posts posted by Danny Payne CPA

  2. ATX Website Crash?

    in General Chat

    Posted

    3 minutes ago, BrentCPA said:

    As of right now I am able to e-file again.  I cannot tell you for sure that my info is not being sent straight to Russia but at least SOMEONE is taking my e-files now.

    Good for you, Brent!

  3. ATX Website Crash?

    in General Chat

    Posted

    [Update 9th May - 3:25pm]

    Wolters Kluwer have started issuing customers with an update. As reported by Reddit user ManorTwpMan

    My note: ATX seems to be next to last on the restore list. I did manage to actually get a support rep on the phone this AM. The systems are still down for the reps, too. Luckily, I have only one outstanding e-file, an Oklahoma one - and it's my own return, not due until October. But it was e-filed on Friday, 5/3, and as everyone knows, there is no way to check its status. I may call the Oklahoma Tax Commission to see if it's been accepted. I feel for those of you who have May 15 due dates. My next due date is June 15, so I'm in relatively good shape. Thinking this will be my last year with ANY CCH product, though.

    The following is today's update from https://blog.tekkersit.com/wolters-kluwer-hit-by-mega-cortex-ransomware:

    Dear Customer,

    Thank you for your continued patience as we work to fully restore all of our applications and platforms. I am writing to update you on the progress we are making in this regard, as well as provide more context about how this situation originated and how we were able to effectively isolate and contain it before it could have any detrimental effect on customer data.

    As previously shared, on May 6th when we started seeing technical anomalies in a number of our applications and platforms, we proactively isolated our systems out of an abundance of caution before any detrimental effects could occur. We have since been working with best-in-class anti-virus and security firms to develop and deploy newly released anti-virus solutions. This process assures a high degree of confidence in the security of our applications and platforms before bringing them back online.

    It’s important to clarify that although there was malware on our network, we have seen no evidence that customer data and systems were compromised or that there was a breach of confidentiality of that data.

    As you know, Wolters Kluwer delivers a suite of distinct applications in a variety of formats, each of which is designed to serve distinct segments of the tax and accounting ecosystem. We are in the process of scanning, testing, and restoring each service and application, and because they are distinct, they must be brought back online sequentially. We are restoring our applications and platforms in the following order:

     

    • CCH® SureTax® (online)

    • CCH Axcess™ (online)

    • CCH® AnswerConnect (online)

    • CCH® Intelliconnect® (online)

    • CCH® Account Research Manager (online)

    These following systems are still in process:

    • Electronic Filing System (ELF for medium and large firm customers)

    • CCH® Global fx

    • ATX™ & TaxWise® electronic filing

    • TaxWise® Online™

    In short, the service interruptions you have experienced are primarily the result of our aggressive, precautionary efforts to ensure the safety of your data. This is why at this time we are confident that we see no indication of data loss or other effects, nor any potential risk to our customers’ data.

    As we’ve noted before, we are working diligently around the clock to completely restore service and those efforts are continuing.

    If you have any questions, we have established a dedicated customer support line regarding this incident at 800-930-1753 and a live chat capability at taxna.wolterskluwer.com. We appreciate your continued patience and will work to keep you updated as new information becomes available.

    The Wolters Kluwer Team "

  5. First Crash

    in General Chat

    Posted

    Evidently this is specifically related to the new Form 4562. Mine also crashes when doing a check return now - but not for returns without Form 4562.

    I just posted event logs for the crash on the 'official' board.

    And things were actually going a little better, I thought. :unsure:

  7. Watch ATX TV This afternoon

    in General Chat

    Posted

    Thanks, Michael. You did well. Look forward to seeing you around the board.

    BTW, I went ahead & increased my ram from 8 to 16 GB as mentioned in my previous post. It did improve load times and the speed of moving around in returns - but the program itself is still very slow compared to prior years.

    After the ram upgrade, I rolled over 5 returns, then opened one of them - an S Corp return with probably 20 fixed assets. The first time, it opened in about a minute. After saving it, it subsequently opened in about 25 seconds.

    I obviously didn't NEED a ram upgrade, but I'm glad I did it, as cheap as ram is these days. The four 4 GB DDR3 DIMM modules cost about $97 total, including tax - on sale for $44/pair at Best Buy.

  9. Watch ATX TV This afternoon

    in General Chat

    Posted

    To be fair with ATX, yesterday I emailed ATX Support to request reinstatement after being banned, and this morning I find that the "Post" button has been restored for me. But thanks to ATXaholics (I don't know your name) and Hunter for making me feel welcome here.

    As frustrating as this has been this year, I'm thinking of opening up my computer & seeing if I can install another 8 GB of ram on top of the 8 GB already there, just to see if it will help with speed and stability. At this point, I'm going to try to stay the course for the 2012 season. I've used the Payroll 2012 with success (of course - it's on the old platform!), and the ATX 2012 program is marginally usable for me at this point. I do expect that they will improve the erratic printing problems with the next release.

    For 2013, however, I'm going to consider moving to ProSeries. I've got a number of clients on QuickBooks, anyway, and you'd think ProSeries would be designed to work well with QB since Intuit is the captain of both ships.

    Good luck with Drake, John. I inquired about their software a couple of years ago, and, to their credit, they've stayed in touch since.

  10. Watch ATX TV This afternoon

    in General Chat

    Posted

    Danny, I was the OP in the thread entitled "Memory usage after 12.6 update". I wouldn't exactly call it a scathing post. I posted it because lots of people over on the official site are talking about the program being really slow and some of them only have 1 or 2 GB of RAM. The only part of this that should be offensive to CCH is the last sentence about being a beta tester for this year's program. I too was a long time poster on the official site, but I never went back there after the board was abruptly shut down in April 2007, so it looks like I'm new with only 100 or so postings. Here is the post you say is so offensive:

    About my computer - 1 yr old, Win 7 64-bit, i7 processor at 3.4 Ghz, 12GB ram. ATX installed as standalone.

    After installing update 12.6, I opened ATX and it seems to be operating normally. I opened one of my test returns, a fairly basic one with 1 w-2, 1 entry on sch b, sch c with one line for sales, and a couple of expenses entered, related SE. Form 4562 is present with 2 assets entered. This could be a return that lots of us see in our practice, but this test return has minimal entries.

    A look at the task manager shows CPA usage ~ 14% and my physical memory started in the mid 20% range and continued to tick upward like a clock ticking seconds off. It leveled off around 53% after the return sat idle. A look at the processes showed ATX using 411,000K of memory. Now with internet running only on this page while I type, physical memory is at 66%, ATX process is 352,000K memory.

    No wonder some of you with lower RAM and processor speeds are having lots of problems.

    I simply cannot imagine what this program will take to run with some of the larger and more complex returns open on it. Of course, none of those are in for me to check. I could keep playing with some dummy returns, but what a waste of time, still beta testing this program for them.

    Danny, if I may ask, what was your user name on the official board

    Did not mean to accuse anyone of anything, but rather just to let folks know that, if they are having problems, there's LOTS of company. My name on the other board is Danny. I definitely understand why CCH removed my privileges - but my frustrations just finally reached a boiling point.

    My computer has 8 GB of ram and is also Windows 7, 64 bit; and the ATX 2012 program still runs very slowly, with lags between entries into different fields.

    I actually got a return completed yesterday, but have not yet delivered it or e-filed. I guess I'm one of the lucky ones, since many report total inability to do anything. I did have major printing problems, but found that if I ended the printing process (had to kill the entire program thru task manager), then restarted ATX & reopened the return, printing was (temporarily) fast again.

    If you want me to, I'd be happy to repost the message that got me banned here - but it's probably just as easy for you to see it on the other board. Again, my frustrations just reached a boiling point!

  12. Watch ATX TV This afternoon

    in General Chat

    Posted

    The program is already posted on the ATX TV site. Apologies and promises to stay the course but nothing much beyond that. Mentioned that half a million returns have already been filed through ATX. Mr Gramlich looked like I do when I have had just a little too much coffee - a bit jittery. Tells me they truly are working hard.

    I admitted much in my last post to the "official" ATX Community Board, after a bit scathing (but not grammatically offensive) report on the program in response to Marie Jung's comments in the Accounting Today article yesterday. In response to that, I can no longer post to their board, despite being a 10-year user of their software (Total Tax Office) and not YET having bailed out to other software this year.

    Yet I notice many other scathing posts to their board, including posts with the subjects:

    - '12.6 is a joke!!!!'

    - 'Tech is still Hanging Up on Me'

    - 'Memory usage after 12.6 update' (it's high)

    - 'Software takes FOREVER to open'

    - 'Switching to new software'

    - 'Refund Process?'

    - '12.6 did not fix any of the opening or printing speed issues, ATX...'

    - 'Nothing has changed for me!'

    - 'REMINDER: REQUEST ATX REFUND BY FEB 28'

    - 'Updated and now I get CCHFS Tax Prep Software has stopped working...'

    - 'Has anyone been fired yet?'

    - 'Unable to send an efile... can create, but does not show in efile...'

    Those just a sampling of over 140 separate threads created today, apparently all AFTER the 12.6 update. But I cannot post at all, thanks to my post of yesterday.

    Oh, well - I'm not alone. A post that appeared this morning, titled something like 'Class Action Lawsuit, Anyone?' has now been deleted, probably by ATX.

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