WORST TECHNICAL SUPPORT EVER -- 1.5 HOUR ON MY THIRD, EVER HIGHER LEVEL OF EXPERIENCE, CANNOT FIX WHAT IS OBVIOUSLY WRONG -- I HAVE BOTH AN ACCEPTANCE AND SLIGHT LATER REJECTION FOR THE SAME FORM 1040 -- THE REJECTION IS FROM EFC, WHICH ATX CONTROLS -- THE EASY FIX IS TO REMOVE THE LATER REJECTION AND THE ACCEPTANCE WILL BE DOWNLOADED DURING THE NEXT RUN -- HOWEVER, SEEMS IMPOSSIBLE EVEN AFTER REMOTING INTO MY WORKSTATION -- EVER SINCE 2012 THIS MAX SOFTWARE HAS BEEN PLAGUED WITH PROBLEMS THAT REQUIRE HOURS OF REVIEW BEFORE ITS SOLVED -- I BEEN AN ATX USER SINCE 1998, BUT THIS IS MY LAST YEAR. TOO MUCH LOST TIME TO CRAPPING SOFTWARE
Over an hour on hold for support
in General Chat
Posted
WORST TECHNICAL SUPPORT EVER -- 1.5 HOUR ON MY THIRD, EVER HIGHER LEVEL OF EXPERIENCE, CANNOT FIX WHAT IS OBVIOUSLY WRONG -- I HAVE BOTH AN ACCEPTANCE AND SLIGHT LATER REJECTION FOR THE SAME FORM 1040 -- THE REJECTION IS FROM EFC, WHICH ATX CONTROLS -- THE EASY FIX IS TO REMOVE THE LATER REJECTION AND THE ACCEPTANCE WILL BE DOWNLOADED DURING THE NEXT RUN -- HOWEVER, SEEMS IMPOSSIBLE EVEN AFTER REMOTING INTO MY WORKSTATION -- EVER SINCE 2012 THIS MAX SOFTWARE HAS BEEN PLAGUED WITH PROBLEMS THAT REQUIRE HOURS OF REVIEW BEFORE ITS SOLVED -- I BEEN AN ATX USER SINCE 1998, BUT THIS IS MY LAST YEAR. TOO MUCH LOST TIME TO CRAPPING SOFTWARE