Ginger
-
Posts
4 -
Joined
-
Last visited
Posts posted by Ginger
-
-
-
I just got a phone call from Mary at ATX. She had called me late yesterday to assure me that MN would be today if not last night. She called again a few minutes ago to tell me they are confident that MN will be released this afternoon. She did say she would notify me as soon as it happens.
Jim, I do believe that the pressure we've been putting on them has helped. I still haven't gotten any reason as to why we are at the end of the line though.
Who is Mary? Whenever I call ATX I can never get a straight answer about the Mn e-file. The customer support who answer the telephones just respond that ATX is working on the problem.
-
I am also very upset about MN e-filing. Approximately a week ago I spoke with Justine at the Mn E-filing center and she informed me they had not even started to test. I am also having problems with receiving acks for my 941's. Tech support is not very good this year. It is really frustrating when you do not know who to call.
MN E-file problems
in E-File
Posted
I called the head of MN e-filing today and she said all the problems are with ATX and CCH not being able to get things right. MN turned ATX off yesterday because of all their problems hence the rejects we have been receiving. Supposedly the problem was corrected at 1:40 pm today according to tech support although I still received rejects after that time. Probably have problems all week end again. I think we should all call Account Management and ask what they are going to do to compensate us for all these problems. The telephone number is 1-800-495-4626. That is the number that Trisha from tech support gave me today.
Ginger