FixRollover

Just want you to know that I'm sure Mr. Herrick saw this. And I'm sure it made his day a lot better.

Tips:

Windows XP Service Pack 2: Works fine with all years of ATX.

Windows Vista (all versions): Works fine with all years of ATX (with some minor tweaking).

If you have to get Vista, it's best to give ATX a call for help with things like UAC and Compatibility mode. Sometimes Run As Administrator is also required. Their tech department can help you with those things.

Backup:

The 100% BEST backup is to grab the ENTIRE ATXyyyy (EX: ATX2007) folders (usually located in the Program Files folder) for all the years you want to backup. DON'T SKIMP ON THIS! In some cases if you only grab your backup folder, bad things can happen and you won't get all your returns.

Restore:

Call ATX, most of the time you just have to copy the ATXyyyy folders back onto the new computer and run NetSetup. If that fails they can handle it. There are several ways to restore data.

Dumping a new program on the TaxWise support staff without proper training and information was simply cruel.

The support staff for the 2007 did as good a job as they could being blindsided as they were.

You sir, are my hero!

Do you use a proxy to get to the internet? If so, updating inside the program isn't gonna happen. Let me know and I can work something out for you.

They say it's doing better today, anyone having better luck?

Anyone else got current updates about efiling status and acks?

I just spoke with their support personnel and the EFC (Electronic Filing Center) is currently down for "scheduled maintenance" whatever that means. They say we can still send returns but not get acks.