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I've found that the worst thing about Turbo Tax is that when they answer a question, and see the little box with the refund change to go down, often they go back and answer it the other way, to see it go back up. Since they really did not understand the point of the question in the first place, naturally they stick with the answer that gives the best outcome. Usually I honestly think they were not deliberately trying to cheat, they just don't understand the tax law behind the question.

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