Real world, how would an AI bot handle this from a customer?
"My witholding amounts are different when I run the month report to when I run a weekly payroll report."
AI: ?
(Me: What exactly are you referring to?)
"When I add up the 3 months totals, it is different than the quarterly amount totaled."
AI: ?
(Me: Can you be specific? Which items? Without specific information, you are not giving me anything I can look into or discuss.)
"Can you look at these and tell me why they don’t match the totals without being rude?"
AI: ? (can it open a PDF and disseminate the contents as they relate to the perfectly vague inquiry?)
(Me: If you are saying I was rude, I can say I was forced to be direct. I had to be because you were not giving anything useful to look at or consider. There are MANY items on reports, so stating "When I add up the 3 months totals, it is different than the quarterly amount totaled." is factually useless, after being asked to be specific in my first reply. Your examples do not even say which item or items you are concerned with / referring to, at least not that I can see. And your samples are for one month, looks like two payrolls, with nothing showing the "3 months" you referenced in your reply. If you do not reply with specific items to look at, I will have to go through them all, which will not be as fast of a reply. In other words, I would like to help, but I first have to know what you are referring to, specifically, not just something like "the numbers don't add up".
Me: (After looking at the samples) The issue is checks were added or deleted, with a June date, after the two payroll reports were printed, but before the monthly report was printed. The old saying of "garbage in, garbage out" applies. Reprint the per payroll reports and compare, or better yet, print a payroll check listing for the month and verify no checks are missing, incorrect, or extra. The software has only the paycheck information at the time the report is prepared, top add together.
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AI would likely have been more drone like, with likely programmed in fluff, and at best, would have had to keep asking more questions to get to the needed information. Still would have likely received a complaint for not being helpful, since the customer was giving nothing to look at. Only someone who has heard this many times, and has an instinct of what to look at, (un)common sense, could have resolved this with the given information.