ATX Supreme Master
You are correct I should have said Rollover not import. Thank you also for the kind way of saying RTFM. I have not used ATX very much and if you read my first post you would see that I am helping my father-in-law get it installed and running. I am not an accountant but he is and I just confirmed that he has been using ATX since the mid-90s when it was Saber and it growled at you when it loaded up. He does not appriciates your smart comment about the users manual and I am sure all your 2,900+ client have not read a 460 page manual.
Funny thing is....he has an old Windows machine and we loaded up a few of the old copies. The moto of the company then was "why pay for expensive tax software when Saber and the TaxSolver CD is so easy to use" Your DETAILED users guide was 71 pages not 460 back then. I have attached it for those of you that would like to see how easy ATX was to use back in the day.
I am just trying to get help from users on this group and I am certainly not looking to start an argument with the Supreme Master of ATX. ATX 2011 was a fine product its just been difficult to get 2012 up and running and having to wait 2 hours for tech support to figure out why Asset conventions get changed to Half Year from MQ1-4 only to have him say he will need to open a ticket to have it looked at (means its a bug/defect) and a bad one that if went unnoticed could get someone audited.
If I could attach a file to this post I would have attached your help file from my FIL's 1996 copy of Saber.
Pete formely ATXS
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To: Mr. Master, ATX AKA
From: Richard Payne
I must say I would not expect the head of ATX's IT Department to behave in the manner which you do. My son-in-law is goofing on you because he is tried of working on issues with your 2012 software. He is tired of being on hold. He is tried of being hung up on. He is tried of waiting for people to call back that do not.
He is nice enough to help me figure out what is going on with your 2012 product...I have read the entire 460 page manual and I could not find one bit of information on why the 2012 software deletes all your work in the 1120s form because you had a problem that needed an update and when my 1120s form was updated I lost all the work in there.
I also had trouble finding out why you continue to update forms long after April 15th. E.G. You updated froms for ATX 2009 in late 2010. These returns are already filed with the IRS but if you try to recreate them you cannot because you've made changes to the forms. Why on earth would you update your software so that it produces a different return. Now sure I could turn updates off and have done so but there are forms updates that still get through. (Also not explained in the 460 page manual) Why in the world do you change a form used in a return that has already been submitted and on file with the IRS. I am 73; I've been a CPA for 46 years and an ATX customer since 1996.
In closing I did not appreciate your rude smart$$ comments Mr. ATX Supreme Master nor do I expect will my ATX Account Representative when he receives the fax I just sent him with a long list of your past posts were you are continuously rude to other users on this forum.
Sincerely,
RP