Greetings ATXers -
I'm a newbie to the forum so please bear with me.
Just started my own firm (I'm a lawyer but have been preparing taxes using ATX for about 4 years with my old firm) and just installed the software about 2 weeks ago.
At first I had no issues. Started working on a demo return. After letting the program sit for a few days, I restarted it, logged in and tried opening the demo return. Program would crash at startup (using Win 7). I deleted the demo return and reinstalled the program. It would crash again whenever I tried to open/start a new return. Review the support/knowledge base forums and learned it may be bug with client letters. So I made sure I turned them off in the preferences and the software is now "stable" again (at least so far).
So I started a new demo return only to discover that my Form 1040 only shows the informational sheet. Form update says 1040 is installed and current. Even try to "replace" the info sheet by choosing to "Add Form" and selecting 1040. I confirm that I want to replace it and the software does its work. But then it still shows the only the info sheet.
Are others experiencing this too?
I did my best searching various forums/sites for more info but to no avail. I know that ATX is working hard to get forms and everything updated in light of the recent work of Congress and that another update is set for release tomorrow. But again, I'm not sure if my issue is "normal" or isolated.
Thanks in advance for any info!
AF
Edit: just tried "Add Form" to the 1040 EZ; selected to confirm the replacement and the program crashed. I will wait for the next update to see if its fixed and will call customer support if not.
