brmorris
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Posts posted by brmorris
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We had problem that started yesterday when trying to e-file from two separate (non-networked) computers:
"Customer info verified successfully, but there is an issue with your account. Please update your account information from MyATX Support Center (https://support.atxinc.com/accounts/accountmanager.aspx)
User canceled the Transmission."Based on information on the official ATX forum, I found that you MUST have a credit card on file with ATX that can be found on that URL above.
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I just called Drake tech support and a man answered within 5 seconds and answered my questions about whether out current network environment would work. And if I called ATX Tech Support right now....?
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bmorris,
No, the setup file is the original program. If you look at "ATX 2012 updates" you will find the 12.5 update. There has been lots of talk on the other board about network installations failing, etc. There are several computer techs talking over there about network issues. You might want to check there. I run a standalone computer so I can't help with the network stuff.
Thanks grmy2h -- installing the network version will be impossible then since I can't get it to install in the first place with the Network option.
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I'm a new user forced here by major installation problems this year... I'm a computer tech working with an accountant.
In the MyATX download center, is the 177MB AtxSetup.exe the 12.5 installation file? I wish they would add the version in the file name. I see a smaller ATX 12.5 update download, but I can't get the network install to work in the first place.
Cannot e-file: "there is an issue with your account"
in General Chat
Posted
B Jani,
eFiling was working fine until last week, his EFIN was listed on ATX's website for years. One hour after adding a credit card number made eFiling work again.