I have been an atx user since 2001. I have NEVER seen so many problems. It is wasting my time, I am unable to complete projects, I have to re do work, in addition to starting and restarting the program. Thankfully I see many people with these same problems. I am now getting "an application update has been applied to the network" and I have to shut down my software and restart in several times a day. I also get this happening doing something as simple as trying to attach a client letter. Problem is I am not on a network and I am current with all updates.
After downloading 12.5 (which took about 30 minutes) I STILL am unable to rollover prior year returns. In order to complete these I have to re-enter data and start a brand new return which again is taking extra time.Try doing this with a large corporate return with lots of fixed assets. Call customer service? that's a joke, 30 min wait times, and I just give up. Emails not returned. Program is costing me time and money. What do you think atx cch will do to compensate me for these problems??? Nothing. Next year i am going with Lacerte. Garbage.